TLDR: 28 months into a 6 month project. They stopped developing it without a working MVP, fired all the developers, and do not respond to my requests that involve figuring out what’s happening and when I will be getting a refund.First, please feel free to reach out before removing this review. Builder.ai has taken down our bad reviews in the past saying they couldn’t verify them. I’ll be happy to point you in the direction of the people I’ve worked with including Jason.Second, when I say this is a fraud from the top down, I’m not exaggerating. Please take a look at the news articles that have come out within the last two years regarding their CEO, CFO, and official auditor.If you are still reading, that means you’re still considering it, so let me tell you about my experience.I started this process by meeting with the sales team at the Silicon Slopes Conference in late 2022. I told them about what I wanted to build and they said that would be very easy and doable. We spent the rest of 2022 meeting with developers who reconfirmed how simple this would be and that even with a relaxed timeframe, we could expect a product in about six months. January 2, 2023, I signed the contract.We had a number of problems from the very beginning, including them giving me the wrong documents to sign and mixing my product up with another. We kept meeting, moving forward, struggled constantly with getting the money flow correct. Weeks turned into months and eventually all of the deadlines were past due with no communication on when they would get updated. Near the end of 2023, we escalated and very clearly said that if they cannot develop this, it’s OK to just say as much and give us our money back. They repeated that they could, added additional developers to the team, and said they would be pushing forward with an MVP shortly.When they released the MVP, the flow of money still didn’t work. Whenever I would bring that up or that I wanted to do end to end testing, they would say that they will be able to do that when it’s ready for full release. Again, months passed of this and I stayed patient. I have to say my patience has been the biggest mistake of this entire process.In November 2024, 23 months in on a six month project, they marked it complete. It wasn’t. The money was still wrong, features I had previously approved had vanished, and when I asked why features I paid for weren’t on there, they said they had questions but decided not to ask them and just mark it complete instead. I was furious, but once again I was trying to make it work. I worked with my project manager, and we spent December creating an entire list of every acceptance criteria. I required photo or video evidence for each piece that it was complete or I wasn’t going to mark it done. I also told them they had until the end of March.As we moved through January and February 2025, they started slipping in comments about how they didn’t think we would make the deadline. I continued escalating, people tried to work with me on it, and I decided to once again, find my patience. It did me no good.On March 26, my project manager told me that they were no longer working on developing my project. They had fired everyone who would’ve been part of developing it and had no plans on what to do going forward. They were supposed to tell me the week before when it happened and he expected that I should get an email about it that week. When I tried reaching out to the legal team that same week about canceling any sort of ongoing contract and getting my money back, they told me they were going to refer me to another group. It is April 18, 2025 and still I have received no communication. My patience now means that I have signed myself up for a painful legal battle. I’m leaving this review to let others know that if they already have a contract, chances are no development work has happened for the last month and they need to demand answers. This is also here for people considering this company. Do not fall for it.
If you manage an Apple fleet, Mosyle is great value and and easy to use tool. I've used several MDM providers and by far Mosyle is a great partner to work with. Payload's are easy to create and they have a great graphic showing what the status of your payload deployment is
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Price points. When they first started, they were definitely less expensive than other options. Now they are about in-line once you get to Fuse and compare to other options.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It's completely hosted in the cloud, the dashboard is easy to navigate and powerful to use. I don't have much time to poke around in different tools, but I'm rarely frustrated logging into Mosyle and getting the job done. I usually have positive vibes when using Mosyle for management. No massive UI overhauls, but still changes to include new features.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Mosyle's cost is something that has these other vendors beat. On top of that, the feature set and ease of use is by far the biggest reason why someone with an Apple fleet should use Mosyle
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
When we were using Mosyle it was a joy to work with and use. I'd switch back if I didn't already have a full MDM environment up and running.
Mosyle development and support are responsive. When I first set this up, I made a feature request that I had ready for use within a 3-hour turn around.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
