What users are saying about
3 Ratings
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Score 8 out of 100
7 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

C2 ATOM

This is a great tool for small to mid size companies. It does what a help desk requires. However it does not have the options of a Remedy or Service Now:
  • Access your help desk anytime, anywhere using iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Manage your purchases right from the birth of the PO
Patrice Tanguay | TrustRadius Reviewer

EasyVista IT Service Manager

It is well suited for a service-based department, but it can sometimes offer confusion for non-technical users because of the amount information the form fields require. Most customers don't want to write the equivalent of a book to simply say that " I want to obtain a license of Adobe Acrobat and charge it to the department."
Jessica Macon | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

C2 ATOM
7.8
EasyVista IT Service Manager
8.9
Organize and prioritize service tickets
C2 ATOM
8.0
EasyVista IT Service Manager
10.0
Expert directory
C2 ATOM
9.0
EasyVista IT Service Manager
8.0
Self-service tools
C2 ATOM
8.0
EasyVista IT Service Manager
9.0
Subscription-based notifications
C2 ATOM
6.0
EasyVista IT Service Manager
10.0
ITSM collaboration and documentation
C2 ATOM
8.0
EasyVista IT Service Manager
7.0
ITSM reports and dashboards
C2 ATOM
8.0
EasyVista IT Service Manager
9.0
Service restoration
C2 ATOM
EasyVista IT Service Manager
9.0

ITSM asset management

C2 ATOM
7.5
EasyVista IT Service Manager
Configuration mangement
C2 ATOM
8.0
EasyVista IT Service Manager
Asset management dashboard
C2 ATOM
7.0
EasyVista IT Service Manager

Change management

C2 ATOM
9.0
EasyVista IT Service Manager
10.0
Change requests repository
C2 ATOM
9.0
EasyVista IT Service Manager
10.0
Change calendar
C2 ATOM
9.0
EasyVista IT Service Manager
Service-level management
C2 ATOM
EasyVista IT Service Manager
10.0

Pros

C2 ATOM

  • Great Dashboard
  • Easy to read and use graphical user interface
  • Very detailed contact list
Patrice Tanguay | TrustRadius Reviewer

EasyVista IT Service Manager

  • Documentation is very important for any technology department. We can easy attach quotes, screenshots of issues, or invoices so that any one looking at the work order once closed can see that the task was completed quickly or may require more resources if needed again.
  • Tracking the progress of your team is also important when considering pay scales or promotions. Reports help you see which employees are going above and beyond and those that are needing extra motivation.
  • Universities have to work as cohesive unit to be successive. Our customers tell is us what is needed for them to do their jobs and we are able to divide the work amongst our staff to continue the quest quickly.
Jessica Macon | TrustRadius Reviewer

Cons

C2 ATOM

  • Alerts to advise when ticket thresholds avec been exceeded
  • The chat option is unnecessary with all the communication channels available
Patrice Tanguay | TrustRadius Reviewer

EasyVista IT Service Manager

  • Customization without the need for lengthy contacts with tech support. Non-technical team members should be able to resolve malfunctions with the interface and its components.
  • A mobile app would make resolving work orders in the field easier. Without the need for a PC-like device to access the program. Many times, weather conditions are not kind to tablets. A cell phone is more reasonable.
Jessica Macon | TrustRadius Reviewer

Alternatives Considered

C2 ATOM

It all came down to cost. Total cost vs available functionalityHowever, being a Quebec based company the decision to purchase from a local company did have a factor in the decision making.
Patrice Tanguay | TrustRadius Reviewer

EasyVista IT Service Manager

There has been less downtime due to incompatible upgrade elements in our environment. EasyVista is takes hours not days to troubleshoot and resolve any functionality errors. Tech Support has been more helpful and reachable.
Jessica Macon | TrustRadius Reviewer

Return on Investment

C2 ATOM

  • Positive impact due to legacy application it replaced (more functionalities)
  • Offered an ITIL structured service catalog
  • Great solution that can support IT Service Center activities.
Patrice Tanguay | TrustRadius Reviewer

EasyVista IT Service Manager

  • Our turnaround time has decreased steadily use implementing use.
  • Our CIO is update on the progress of his team at all times.
  • The customers feel better informed about their requests from start to finish.
Jessica Macon | TrustRadius Reviewer

Screenshots

EasyVista IT Service Manager

Pricing Details

C2 ATOM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$6,000

C2 ATOM Editions & Modules

On-premise Edition
C2 ATOM On-PremiseContact us
Starting Price$62.002
  1. none
  2. per month
SaaS Edition
SMALL TEAM$501
ACROSS YOUR BUSINESS$651
  1. per user per month
Additional Pricing Details
Cloud version includes monthly subscription license, updates, hosting & support. Concurrent Licensing only. Yearly plan paid annually. Custom-cloud & Enterprise version available with additional options & features. Contact our team for more details.

EasyVista IT Service Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

EasyVista IT Service Manager Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

C2 ATOM
8.0
EasyVista IT Service Manager
10.0

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