What users are saying about
3 Ratings
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Score 8 out of 100
8 Ratings
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Score 9 out of 100

Feature Set Ratings

  • EasyVista Service Manager ranks higher in 2 feature sets: Incident and problem management, Change management

Incident and problem management

7.8

C2 ATOM

78%
8.9

EasyVista Service Manager

89%
EasyVista Service Manager ranks higher in 5/7 features

Organize and prioritize service tickets

8.0
80%
1 Rating
10.0
100%
1 Rating

Expert directory

9.0
90%
1 Rating
8.0
80%
1 Rating

Self-service tools

8.0
80%
1 Rating
9.0
90%
1 Rating

Subscription-based notifications

6.0
60%
1 Rating
10.0
100%
1 Rating

ITSM collaboration and documentation

8.0
80%
1 Rating
7.0
70%
1 Rating

ITSM reports and dashboards

8.0
80%
1 Rating
9.0
90%
1 Rating

Service restoration

N/A
0 Ratings
9.0
90%
1 Rating

ITSM asset management

7.5

C2 ATOM

75%

EasyVista Service Manager

Feature Set Not Supported
N/A
C2 ATOM ranks higher in 2/2 features

Configuration mangement

8.0
80%
1 Rating
N/A
0 Ratings

Asset management dashboard

7.0
70%
1 Rating
N/A
0 Ratings

Change management

9.0

C2 ATOM

90%
10.0

EasyVista Service Manager

100%
EasyVista Service Manager ranks higher in 2/3 features

Change requests repository

9.0
90%
1 Rating
10.0
100%
1 Rating

Change calendar

9.0
90%
1 Rating
N/A
0 Ratings

Service-level management

N/A
0 Ratings
10.0
100%
1 Rating

Attribute Ratings

  • EasyVista Service Manager is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

C2 ATOM

80%
1 Rating
10.0

EasyVista Service Manager

100%
1 Rating

Likelihood to Recommend

Sherweb

This is a great tool for small to mid size companies. It does what a help desk requires. However it does not have the options of a Remedy or Service Now:
  • Access your help desk anytime, anywhere using iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Manage your purchases right from the birth of the PO
Read full review

EasyVista

It is well suited for a service-based department, but it can sometimes offer confusion for non-technical users because of the amount information the form fields require. Most customers don't want to write the equivalent of a book to simply say that " I want to obtain a license of Adobe Acrobat and charge it to the department."
Read full review

Pros

Sherweb

  • Great Dashboard
  • Easy to read and use graphical user interface
  • Very detailed contact list
Read full review

EasyVista

  • Documentation is very important for any technology department. We can easy attach quotes, screenshots of issues, or invoices so that any one looking at the work order once closed can see that the task was completed quickly or may require more resources if needed again.
  • Tracking the progress of your team is also important when considering pay scales or promotions. Reports help you see which employees are going above and beyond and those that are needing extra motivation.
  • Universities have to work as cohesive unit to be successive. Our customers tell is us what is needed for them to do their jobs and we are able to divide the work amongst our staff to continue the quest quickly.
Read full review

Cons

Sherweb

  • Alerts to advise when ticket thresholds avec been exceeded
  • The chat option is unnecessary with all the communication channels available
Read full review

EasyVista

  • Customization without the need for lengthy contacts with tech support. Non-technical team members should be able to resolve malfunctions with the interface and its components.
  • A mobile app would make resolving work orders in the field easier. Without the need for a PC-like device to access the program. Many times, weather conditions are not kind to tablets. A cell phone is more reasonable.
Read full review

Pricing Details

C2 ATOM

Starting Price

$0

Editions & Modules

C2 ATOM editions and modules pricing
EditionModules
C2 ATOM On-PremiseContact us1
SMALL TEAM502
ACROSS YOUR BUSINESS653
Starting Price$62.004

Footnotes

  1. none
  2. per user per month
  3. per user per month
  4. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Required $6,000

Additional Details

Cloud version includes monthly subscription license, updates, hosting & support. Concurrent Licensing only. Yearly plan paid annually. Custom-cloud & Enterprise version available with additional options & features. Contact our team for more details.

EasyVista Service Manager

Starting Price

Editions & Modules

EasyVista Service Manager editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Alternatives Considered

    Sherweb

    It all came down to cost. Total cost vs available functionality However, being a Quebec based company the decision to purchase from a local company did have a factor in the decision making.
    Read full review

    EasyVista

    There has been less downtime due to incompatible upgrade elements in our environment. EasyVista is takes hours not days to troubleshoot and resolve any functionality errors. Tech Support has been more helpful and reachable.
    Read full review

    Return on Investment

    Sherweb

    • Positive impact due to legacy application it replaced (more functionalities)
    • Offered an ITIL structured service catalog
    • Great solution that can support IT Service Center activities.
    Read full review

    EasyVista

    • Our turnaround time has decreased steadily use implementing use.
    • Our CIO is update on the progress of his team at all times.
    • The customers feel better informed about their requests from start to finish.
    Read full review

    Screenshots

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