Casebook Platform for Human Services vs. PlanStreet vs. Verint Case Management Professional [Citizen Engagement]

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Casebook Platform for Human Services
Score 4.2 out of 10
Small Businesses (1-50 employees)
Casebook helps organizations get data out of their file cabinets and into a digital database. Users can create custom fields, edit forms, and track data that matters to internal teams, funders, and the community. Casebook brings it all together and manage cases, clients, and services from any device on a HIPAA-compliant platform. Streamline processes with reporting, notifications, case notes, and smart workflow automation. Casebook was incubated and receives support from the Annie E. Casey…
$25
per month per user
PlanStreet
Score 9.0 out of 10
N/A
PlanStreet Inc. is a software company that provides a range of solutions, with a focus on improving efficiency and outcomes for human services and social service organizations. The platform is designed to streamline complex workflows, helping organizations track client progress, manage caseloads, and monitor project timelines effectively. Key Offerings: Case Management: PlanStreet offers tools for social workers, nonprofits, and human …N/A
Verint Case Management Professional [Citizen Engagement]
Score 8.1 out of 10
N/A
Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS. Citizen Engagement Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service. The…N/A
Pricing
Casebook Platform for Human ServicesPlanStreetVerint Case Management Professional [Citizen Engagement]
Editions & Modules
No answers on this topic
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Casebook Platform for Human ServicesPlanStreetVerint Case Management Professional [Citizen Engagement]
Free Trial
NoNoYes
Free/Freemium Version
NoNoNo
Premium Consulting/Integration Services
YesNoNo
Entry-level Setup Fee$199 one-time fee per installationNo setup feeNo setup fee
Additional Details
More Pricing Information
Best Alternatives
Casebook Platform for Human ServicesPlanStreetVerint Case Management Professional [Citizen Engagement]
Small Businesses
Bonterra Apricot
Bonterra Apricot
Score 9.3 out of 10
Bonterra Apricot
Bonterra Apricot
Score 9.3 out of 10
Bonterra Apricot
Bonterra Apricot
Score 9.3 out of 10
Medium-sized Companies
TIBCO® BPM Enterprise
TIBCO® BPM Enterprise
Score 7.0 out of 10
TIBCO® BPM Enterprise
TIBCO® BPM Enterprise
Score 7.0 out of 10
TIBCO® BPM Enterprise
TIBCO® BPM Enterprise
Score 7.0 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.1 out of 10
Infor Human Resources
Infor Human Resources
Score 7.1 out of 10
Infor Human Resources
Infor Human Resources
Score 7.1 out of 10
All AlternativesView all alternativesView all alternativesView all alternatives
User Ratings
Casebook Platform for Human ServicesPlanStreetVerint Case Management Professional [Citizen Engagement]
Likelihood to Recommend
-
(0 ratings)
-
(0 ratings)
9.1
(1 ratings)
Likelihood to Renew
-
(0 ratings)
-
(0 ratings)
9.1
(1 ratings)
Support Rating
-
(0 ratings)
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
Casebook Platform for Human ServicesPlanStreetVerint Case Management Professional [Citizen Engagement]
Likelihood to Recommend
Casebook PBC
No answers on this topic
Planstreet
No answers on this topic
Verint
So it's definitely well suited for government. That was the framework for it, but again, it can be utilized by anybody. It's a case management system that has a very powerful form tool that can be very flexible and incorporated to anything as we've used it in that form.
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Likelihood to Renew
Casebook PBC
No answers on this topic
Planstreet
No answers on this topic
Verint
Amazing product with unlimited uses
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Support Rating
Casebook PBC
No answers on this topic
Planstreet
No answers on this topic
Verint
Support has been strong. Quick answers most times and when the answer isn't quick communication has been great.
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Alternatives Considered
Casebook PBC
No answers on this topic
Planstreet
No answers on this topic
Verint
So again, it's been our only CRM for 10, 11 years. So I really haven't had much flexibility outside just more of what you hear, but what I have seen, they don't have the flexibility in their form software for building their service requests because that's really what the forms are used for, is to collect the data from the citizen and then creates a case.
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Return on Investment
Casebook PBC
No answers on this topic
Planstreet
No answers on this topic
Verint
  • We have been able to use the platform to handle non contact centre workflows.
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ScreenShots

Casebook Platform for Human Services Screenshots

Screenshot of Track relationships, emails, meetings, documents, forms, and more within Casebook's cb Engage application

Verint Case Management Professional [Citizen Engagement] Screenshots

Screenshot of Case Management Professional: Customer PortalScreenshot of Case Management Professional: Reporting an IssueScreenshot of Case Management Professional: Employee DesktopScreenshot of Case Management Professional: Submit an Issue