Certinia PS Cloud vs. Rocketlane

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Certinia PS Cloud
Score 7.2 out of 10
N/A
Certinia PS Cloud software is a cloud-based services solution that is built on the Force.com platform. It allows companies to manage professional resources, customers, projects and financials in one integrated services management application. Because the solution works natively with Force.com, it utilizes the same data for sales, services and finance on one system.N/A
Rocketlane
Score 8.9 out of 10
N/A
As per the information provided by the vendor, Rocketlane is a platform specifically designed to cater to onboarding, implementation, and professional services teams. The primary objective of this platform is to enhance collaboration with customers, optimize project delivery efficiency, and augment customer experience and accountability. Its target audience primarily includes industries such as CS (Customer Success) and Professional Services. It emphasizes its capability to expedite time-to…N/A
Pricing
Certinia PS CloudRocketlane
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Certinia PS CloudRocketlane
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Certinia PS CloudRocketlane
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Certinia PS CloudRocketlane
Project Management
Comparison of Project Management features of Product A and Product B
Certinia PS Cloud
-
Ratings
Rocketlane
9.0
6 Ratings
18% above category average
Task Management00 Ratings9.86 Ratings
Resource Management00 Ratings8.05 Ratings
Gantt Charts00 Ratings8.45 Ratings
Scheduling00 Ratings9.04 Ratings
Workflow Automation00 Ratings9.26 Ratings
Team Collaboration00 Ratings9.76 Ratings
Support for Agile Methodology00 Ratings8.24 Ratings
Support for Waterfall Methodology00 Ratings9.85 Ratings
Document Management00 Ratings8.36 Ratings
Email integration00 Ratings9.85 Ratings
Timesheet Tracking00 Ratings8.85 Ratings
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Certinia PS CloudRocketlane
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Score 9.7 out of 10
Medium-sized Companies
Planview AdaptiveWork
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SAP Ruum
SAP Ruum
Score 9.0 out of 10
Enterprises
Planview AdaptiveWork
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Score 6.8 out of 10
Quickbase
Quickbase
Score 9.2 out of 10
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User Ratings
Certinia PS CloudRocketlane
Likelihood to Recommend
9.0
(13 ratings)
9.8
(6 ratings)
Likelihood to Renew
9.0
(3 ratings)
10.0
(1 ratings)
Usability
8.0
(2 ratings)
-
(0 ratings)
Availability
9.0
(1 ratings)
-
(0 ratings)
Performance
7.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(3 ratings)
-
(0 ratings)
Implementation Rating
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
Certinia PS CloudRocketlane
Likelihood to Recommend
Certinia
PSA is great at capturing all the data you would need to accurately track and report on consulting projects. It captures project financials, calculates projected GM%, and (among others) allows for hourly tracking of employees, which breaks it up between billable and non-billable for utilization tracking to accurately understand costs. However, the user interface is tough to learn, and the stability of the data reporting functions is questionable. This tool would be great for smaller consulting shops that fit the standard contracting mold. If your business is fairly straightforward without a lot of shades of gray, you shouldn't have much trouble with the tool. However, if your business practices have a lot of exceptions based on clients, then you'll have a tall administrative task on your hands.
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Rocketlane
Well Suited; - Reduce project management efforts by 80-85% - User friendly interface doesn't require any special training to project team members - Automatic reminders on due tasks Less appropriate : resource capacity planning
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Pros
Certinia
  • The biggest strength of FinancialForce PSA is that it's built upon the force.com platform, which means it is very easily customizable to our business needs.
  • Projects are easily created, as well as milestones and assignments.
  • "Actuals" (dollars and hours) are calculated automatically, and are easily reported on.
  • Resources are easily managed by using the Resource Planner
  • FinancialForce PSA support is outstanding!
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Rocketlane
  • Onboarding/implementation
  • Standardization of implementation
  • Features
  • Keeping clients on track of their tasks
  • Keeping management up to date with automated status updates
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Cons
Certinia
  • The product is still maturing as a full featured PSA tool. The feature roadmap is compelling but is still being built out.
  • Tool is ideal for managing a services business. It is not yet a project manager tool.
  • Limited reporting
  • Maturing change order process
  • Limited integration to back-end financial systems beyond Financial Force Financials. We use Netsuite.
  • The underlying SalesForce UI is constrained and can be keystroke intensive at times
  • Limited archiving of historical data
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Rocketlane
  • Project Opening time
  • Automated time tracked should be there
  • Every phase has a option to make a call and zoom so time tracked real time
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Likelihood to Renew
Certinia
There is another PSA software program that we have been looking into (DreamFactory) that could potentially replace FinancialForce PSA in our organization. Like FinancialForce PSA, it is cloud based on the force.com platform. Licensing is slightly less than FinancialForce PSA, and the Resource Management tool is far superior to FinancialForce PSA. With that said, our renewal falls in Q4 2014 and I don't foresee us implementing a new system this fiscal year.
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Rocketlane
It really helps to support us in supporting our customers.
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Usability
Certinia
It is maturing and does what it does well although it is not fully complete.

Integration to SF is great.

Gives great visibility to incoming services projects and allows the staffing process to start on pipeline deals.

There are certain processes that take more click-throughs then needed so there are refinement opportunities around the UI.

The resource management screen and project status views have really matured since our original purchase, and while not perfect, allow business leaders to do their jobs.

Configurations vs. customizations. We seem to have to bring in an Apex developer to do a customization for changes I would think could be configuration settings
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Rocketlane
No answers on this topic
Reliability and Availability
Certinia
We have maybe had 1-2 outages over 3 years.
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Rocketlane
No answers on this topic
Performance
Certinia
Most of the time it is fine. There are peak periods of usage where performance noticably slows down (i.e., Monday mornings when time is due and many reports are being run)
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Rocketlane
No answers on this topic
Support Rating
Certinia
Every time I submit a new help request, whether it's an actual help request or just a question about FinancialForce PSA, I always feel that I'm receiving world class support. The support we receive from FinancialForce PSA is always very detailed and professional. There are some requests that take longer than other for the initial response, which is why I did not give a full 10.
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Rocketlane
No answers on this topic
In-Person Training
Certinia
It was fine.
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Rocketlane
No answers on this topic
Implementation Rating
Certinia
Appirio did a good job, however, the user team didn’t know enough to make all the right configuration/customization choices. The team focused too much on replicating existing processes vs. reengineering them. In hindsight we should have had deep dive reviews at key milestones and enforced more focus on how the software would operate. We didn’t have access to true best practices expertise. In hindsight, a consultant from the outside would have been helpful to drive this.
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Rocketlane
No answers on this topic
Alternatives Considered
Certinia
FF PSA is a robust Project Management solution that can be configured to fits any size business. We have tried several other applications and PSA so far has met and exceeded our needs. We run our day to day operations on Salesforce so having a solution that is native was a must have. PSA met that requirement and much more.
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Rocketlane
Rocketlane was extremely easy to stand up and get running. Both our internal teams and customers have been fans of the process so far. We had our first projects set up, with our Salesforce sync and white-labeled branding all live within the first week.
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Return on Investment
Certinia
  • FinancialForce PSA has helped us improve our data tracking and allows us to get more granular about our financial information and performance.
  • PSA has given more tools and reports to individual contributors to take greater ownership over their own data, and has increased accountability across the organization.
  • PSA has added a fairly hefty administrative burden to individuals, project managers, and our financial team.
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Rocketlane
  • As an admin and end-user, Rocketlane has saved me at least four hours of work every week. Multiply that across the entire team, and we're saving two full days of work by removing all the manual tasks.
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ScreenShots

Rocketlane Screenshots

Screenshot of Project ListsScreenshot of Project PlanScreenshot of Status UpdateScreenshot of Customer ViewScreenshot of TemplateScreenshot of Documents