Check Point Harmony SASE vs. Zscaler Digital Experience (ZDX)

We have found that when thoughtfully implemented, Check Point Harmony SASE can be well suited for almost any customer. Smaller customers may not need all the functions of SASE, but they all need a reliable VPN solution when traveling. The platform can be configured for individual tenants, allowing the solution to scale with the client as they grow. As the customer grows, they are already familiar with the agent, so scaling up has less user pushback.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We specifically use Zscaler Digital Experience (ZDX) for monitoring critical apps and apps that are known for having connection issues. Some critical SaaS apps for example would be Zoom (call quality), Genesys (call quality), Microsoft Services, Service Now, etc. Zscaler Digital Experience (ZDX) is perfect for quick troubleshooting and providing a quick Mean-time to Innocence (MTTI) for Zscaler since it is often blamed for issues given it is our forward proxy and primary means of internet security.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Secure access.
• Multiple Azure tenant accessibility within a single login.
• Ease of deployment.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• To check user public IP for troubleshooting
• DNS configured on his device
• Add applications and monitor the performance

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• Harmony SASE can use some improvement in reporting. While general reports are available in the dashboard, it lacks additional details and flexibility to capture insights on user adoption, bandwidth utilization, etc.
• The app lacks visibility into failures, errors, and network diagnostics, which would allow IT and network professionals to conduct their own investigation and troubleshooting. While their support has a good grasp of this, having these capabilities will allow organizations to take action on their own rather than waiting for support during issues and outages.
• Expanding the platform's global presence, like adding gateways in different countries, is not a use case for us right now. They have a presence in most geographic locations we need, but I can imagine bigger companies needing other locations.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

100% chance of renewal. Is simple become part of our environment.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Overall, the product is easy to use, reliable, and can be automated to minimize user input. Occasionally, an agent update will clear the workspace and sign the user out. When this occurs, a member of our helpdesk team is needed to assist the user in signing back in. This is our biggest reason for giving it a 9 out of 10.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Feels often hard to discern what tab one needs to be in to see relevant information. If I am in applications looking at it and I find a few people have issues, I then have to leave the applications tab to go to each individual user and discern why they are having issues instead of being able to select all of those individuals and lump them together. It does do geo grouping though which sometimes helps.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

In the beginning, it was a bit rough getting it to work and getting any kind of quality support from customer service. But recently they really improved their service and customer service. I believe they raise 100M in new funding which provides them the resources to make a better product with better tools and a better help desk.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We have also used Cisco Thousand Eyes and NextThink. Imagine a product that offers the best of both worlds and is still somehow more powerful and easier to deploy than either one- that is Zscaler Digital Experience (ZDX).

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• One of the biggest benefits of switching to Check Point Harmony SASE was the pricing model. Our previous VPN solution is usage-based and billed on the amount of network traffic, while Harmony SASE has a per-user license.
• We also benefited from simplified network architecture. Check Point Harmony SASE takes care of everything; we just need to select a location. Previously, we had to design and architect our VPN infrastructure, a task that required technical expertise.
• Our organization leverages Harmony SASE's VPN solution allows us to meet our client-specific requirements. It enables remote work and removes the requirement for a physical office.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Excellent end to end visibility
• Proactive issue detection
• User friendly dashboards

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info