Cisco Secure Workload vs. CTERA Edge X Series (discontinued)

The biggest challenge with this product is it crosses lines. You need somebody who can support servers as well as somebody who supports the infrastructure. And that's usually two different jobs, two different job titles, two different departments. So if you have a lot of silos within your organization and you have groups that don't work particularly well together between the server team and the network team, you will have problems developing and working on this product. If your server team and your network team work well together, then you'll have a lot fewer problems, it'll work pretty well. But if your server team and your network team are like oil and water don't bother.

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This is all about the selling you a "Device" and prices vary greatly between resellers. The devices work well, but the pure cloud solutions need a lot of work.

• Standard File Backup

• SQL Backups just don't work reliably. For us, we lost all of our SQL data backed up through the CTERA Application process. Although the logs indicated a success, that was really not the case. This came close to putting us out of business. Luckily I had taken a genuine SQL backup to a folder. Unfortunately it was a month old. We had to pick-up the pieces from there.
• Don't use it for file sync and share. There are better products out there i.e. anchorworks.com
• Support sucks. Good luck with response time and answers that are inconsistent between team members. For example I had to rebuild a VM from scratch. When I re-installed the CTERA client It obviously thought I was adding another device. When I inquired to tech support, one member said "copy the old Data folder" (I still had the old VHD. That did not work). The other directed me to the correct spot to just change the associated folder. The turn-around time was over 24 hours for this simple fix.
• Documentation, plenty of fodder but no real tech there.

Unfortunately CTERA does not stack up well if you want a pure cloud BDR. I have use iDrive and Asigra. iDrive has similar support and SQL backup issues. Asigra can vary widely in support and price, but the software is solid.

• NONE, it about put us out of business