CommCare vs. Verint Case Management Professional [Citizen Engagement]

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CommCare
Score 10.0 out of 10
N/A
CommCare is a digital platform for frontline work, presented as an evidence-based platform for enabling Frontline Workers, that empowers organizations to build their own digital solutions, and to better deliver services, manage clients, and collect data. Built from the ground up to support the complexities and idiosyncrasies of frontline work, CommCare can meet frontline use cases in any setting (including offline) at any scale, from pilot to nationwide…
$120
per month 1 Project space, Unlimited form submissions, Unlimited data storage
Verint Case Management Professional [Citizen Engagement]
Score 8.1 out of 10
N/A
Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS. Citizen Engagement Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service. The…N/A
Pricing
CommCareVerint Case Management Professional [Citizen Engagement]
Editions & Modules
Standard
$120
per month 50 users included
Pro
$600
per month 250 users included
Advanced
$1200
per month 500 users included
Enterprise
starting at $4000
per month
No answers on this topic
Offerings
Pricing Offerings
CommCareVerint Case Management Professional [Citizen Engagement]
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsDiscount available for annual pricing.
More Pricing Information
Community Pulse
CommCareVerint Case Management Professional [Citizen Engagement]
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User Ratings
CommCareVerint Case Management Professional [Citizen Engagement]
Likelihood to Recommend
-
(0 ratings)
9.1
(1 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(1 ratings)
Support Rating
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
CommCareVerint Case Management Professional [Citizen Engagement]
Likelihood to Recommend
Dimagi
No answers on this topic
Verint
So it's definitely well suited for government. That was the framework for it, but again, it can be utilized by anybody. It's a case management system that has a very powerful form tool that can be very flexible and incorporated to anything as we've used it in that form.
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Likelihood to Renew
Dimagi
No answers on this topic
Verint
Amazing product with unlimited uses
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Support Rating
Dimagi
No answers on this topic
Verint
Support has been strong. Quick answers most times and when the answer isn't quick communication has been great.
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Alternatives Considered
Dimagi
No answers on this topic
Verint
So again, it's been our only CRM for 10, 11 years. So I really haven't had much flexibility outside just more of what you hear, but what I have seen, they don't have the flexibility in their form software for building their service requests because that's really what the forms are used for, is to collect the data from the citizen and then creates a case.
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Return on Investment
Dimagi
No answers on this topic
Verint
  • We have been able to use the platform to handle non contact centre workflows.
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ScreenShots

CommCare Screenshots

Screenshot of the form builder used to build multiple question types and multimedia support.Screenshot of the app to onboard a workforce and collect data offline anywhere, even in remote areas with no connectivity.Screenshot of CommCare's mobile case management.Screenshot of a customized role-based workflow with stages and processes.Screenshot of decision support with multimedia guidance and referrals.Screenshot of data filtering, bulk editing, and deduplication tools.

Verint Case Management Professional [Citizen Engagement] Screenshots

Screenshot of Case Management Professional: Customer PortalScreenshot of Case Management Professional: Reporting an IssueScreenshot of Case Management Professional: Employee DesktopScreenshot of Case Management Professional: Submit an Issue