TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Crossbeam

    Score4.8 out of 10
    N/ACrossbeam is a partner ecosystem platform from the company of the same name headquartered in Philadelphia. We act as a data escrow service that finds overlapping customers and prospects with your partners while keeping the rest of your data private and secure.

    $4,800

    Hearsay, now part of Yext

    Score8.9 out of 10
    N/AAfter the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools.N/A
    Pricing
    CrossbeamHearsay, now part of Yext
    Editions & Modules
    Connector
    $4,800
    Supernode
    Custom
    Enterprise
    Custom
    No answers on this topic
    Offerings
    Pricing Offerings
    CrossbeamHearsay, now part of Yext
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsCrossbeam offers a Free version with up to 3 Full Access seats, and three paid plans: Connector, Supernode, and Enterprise. Paid plans include additional seats, record expoerts, advanced account mapping, integrations, and more.—
    More Pricing Information
    Best Alternatives
    CrossbeamHearsay, now part of Yext
    Small Businesses
    No answers on this topic
    Simplify360
    Score7.8 out of 10
    Medium-sized Companies
    No answers on this topic
    Customer.io
    Score9.1 out of 10
    Enterprises
    No answers on this topic
    SAP Service Cloud
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CrossbeamHearsay, now part of Yext
    Likelihood to Recommend
    9.0
    (1 ratings)
    9.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    CrossbeamHearsay, now part of Yext
    Likelihood to Recommend
    Crossbeam
    I would definitely recommend Crossbeam to others, and frequently bring it up early in conversations with potential partners as a first step in evaluating a partnership opportunity. Crossbeam allows you to easily see overlaps for current customers, prospects/target accounts, and open opportunities. Being able to quickly and easily assess the business opportunity with a partner, and find mutual customers that would benefit from a combined offering is a huge value add. The integration with Salesforce makes the tool easy to use and scalable, without needing to constantly update account lists. Being able to view the overlaps within the Crossbeam UI and easily export the lists makes the tool really easy to work with.
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    Yext
    Apart from a few limitations, Hearsay Social is an excellent tool for managing your social media posts in one place. Its user-friendly interface allows you to analyze, track, schedule, and automate social media posts. This is a must in today's age. It saves a lot of stress and handwork and makes you efficient as it gives you tools to analyze the results of your posts in terms of reach, viewership, etc. Thereby helping you to formulate your social media strategy.
    Incentivized
    Read full review
    Pros
    Crossbeam
    • Frictionless onboarding and easy to get started with new partners
    • Intuitive reporting of overlapping accounts - flexibility to export to CSV
    • Ability to connect with Salesforce to keep account lists dynamic, while also allowing the option to use CSV uploads
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    Yext
    • Single dashboard of all your social media channels
    • Automation of posts
    • Scheduled posting as per design
    • Great for analytics & customer Interactions
    Incentivized
    Read full review
    Cons
    Crossbeam
    • Establishing sharing settings for each specific partner could be more intuitive and easy to check.
    • Some of the navigation can be slightly confusing as it seems there are multiple ways to view the same information within the platform.
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    Yext
    • Lacks ability for significant flexibility and customization
    • Mobile app sometimes does not save the posts that are edited
    • It does allow you to tag or hashtag any post.
    Incentivized
    Read full review
    Usability
    Crossbeam
    No answers on this topic
    Yext
    If you wish to reduce stress of managing multiple social media handles from a single place, you can use Hearsay Social. Hearsay Social helps you analyze, automate, schedule posts and even give ideas for posts. Rather than multitasking, one would obliviously choose a single place to track your posts. It also fares greatly as compared to its competitors. It has a great interface. Very easy and simple to use.
    Incentivized
    Read full review
    Support Rating
    Crossbeam
    No answers on this topic
    Yext
    1. Simple to Use. 2. User Friendly Interface 3. Great Features 4. Very Few Limitations. 5. Automates my Tasks
    Incentivized
    Read full review
    Alternatives Considered
    Crossbeam
    No answers on this topic
    Yext
    Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it very simple and easy to use. Also, it has all the features that you might require in Social Media Management tool.
    Incentivized
    Read full review
    Return on Investment
    Crossbeam
    • Crossbeam allows us to quickly assess opportunities with potential partners and feeds directly into prioritization for our integration and partnership strategy.
    • It solves the challenge of keeping account data private that you don't want to share and enables us to easily share the information that is beneficial to both parties.
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    Yext
    • It has helped us save time in maintaining our social media handles
    • It gave us a lot of intelligent insights on our posts, thereby helping improve our marketing strategy to perform better every time
    • It helped us design our posts better based on inputs & design ideas based on our past posts
    Incentivized
    Read full review
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