CTERA Edge X Series (discontinued) vs. LevelBlue DbProtect

This is all about the selling you a "Device" and prices vary greatly between resellers. The devices work well, but the pure cloud solutions need a lot of work.

Monitoring database activity internally was a huge concern for my company, which is why we implemented DbProtect. I would recommend this to anyone that has lower end traffic on their SQL servers. My company appeared to be too big for DbProtect and was not a good fit, but it would be useful for a smaller company.

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• Standard File Backup

• Easy to create filters.
• Interface was easy to use.
• Process to create filters as straight forward.

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• SQL Backups just don't work reliably. For us, we lost all of our SQL data backed up through the CTERA Application process. Although the logs indicated a success, that was really not the case. This came close to putting us out of business. Luckily I had taken a genuine SQL backup to a folder. Unfortunately it was a month old. We had to pick-up the pieces from there.
• Don't use it for file sync and share. There are better products out there i.e. anchorworks.com
• Support sucks. Good luck with response time and answers that are inconsistent between team members. For example I had to rebuild a VM from scratch. When I re-installed the CTERA client It obviously thought I was adding another device. When I inquired to tech support, one member said "copy the old Data folder" (I still had the old VHD. That did not work). The other directed me to the correct spot to just change the associated folder. The turn-around time was over 24 hours for this simple fix.
• Documentation, plenty of fodder but no real tech there.

• Speed of interface.
• The trace function utilized high resources at times and would sometimes crash servers.
• Support could have been better, but this is when the company was under Trustwave and even the owners before then.

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Unfortunately CTERA does not stack up well if you want a pure cloud BDR. I have use iDrive and Asigra. iDrive has similar support and SQL backup issues. Asigra can vary widely in support and price, but the software is solid.

The price is the complete opposite and Imperva provided things that DbProtect did not. I would suggest a cleaner interface and more reporting in DbProtect. These things may exist now, but did not when I was a customer of DbProtect. DbProtect when configured correctly will do what you want it to and help secure databases.

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• NONE, it about put us out of business

• Increase employee efficiency by putting all the information in front of us via alerts.
• Helped secure our database tables.
• I believe better customer service is needed for this product.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info