CTERA Edge X Series (discontinued) vs. Dell PowerFlex

This is all about the selling you a "Device" and prices vary greatly between resellers. The devices work well, but the pure cloud solutions need a lot of work.

Definitely would recommend this unit or this family of units into most peoples organizations. Especially if you're starting fresh with a whole dedicated SAN and dont have to move a ton of data over to these (though that is possible, it is very messy). If you're moving from existing storage, then you will have to be prepared for some sore spots!

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• Standard File Backup

• Gets all your (SAN) ducks in a row, and makes it easy with a single pane of glass
• The usual good dell support if you're paying for the right support level
• It can get expensive with options added but base price is pretty competitive

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• SQL Backups just don't work reliably. For us, we lost all of our SQL data backed up through the CTERA Application process. Although the logs indicated a success, that was really not the case. This came close to putting us out of business. Luckily I had taken a genuine SQL backup to a folder. Unfortunately it was a month old. We had to pick-up the pieces from there.
• Don't use it for file sync and share. There are better products out there i.e. anchorworks.com
• Support sucks. Good luck with response time and answers that are inconsistent between team members. For example I had to rebuild a VM from scratch. When I re-installed the CTERA client It obviously thought I was adding another device. When I inquired to tech support, one member said "copy the old Data folder" (I still had the old VHD. That did not work). The other directed me to the correct spot to just change the associated folder. The turn-around time was over 24 hours for this simple fix.
• Documentation, plenty of fodder but no real tech there.

• Costs are high, especially when having to replace multiple old SAN's with the one type
• There is alot of down time when you have to push updates out to the units
• Not sure we still have the full hang of all the functions as there's some pretty deep functions that are not explained well

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Unfortunately CTERA does not stack up well if you want a pure cloud BDR. I have use iDrive and Asigra. iDrive has similar support and SQL backup issues. Asigra can vary widely in support and price, but the software is solid.

• NONE, it about put us out of business

• Money saved in having a bunch of other competing storage units
• All kinds of time saved for our admins that have to deal with storage
• The units look good and give you that futurey data center vibe!

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info