CTERA Edge X Series (discontinued) vs. Dell VMAX

This is all about the selling you a "Device" and prices vary greatly between resellers. The devices work well, but the pure cloud solutions need a lot of work.

Dell EMC VMAX All-Flash Storage is a very powerful storage that easily manages huge data transactions with high IO processing speed. This Storage is well suited for critical production environments because response times are much better. This storage enables direct data backup. It's always up and running during updates because it creates a redundant connection from the controller.

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• Standard File Backup

• It creates a fully redundant connection from multiple controllers that are always up even during updates.
• Once setup there is little to no adjustments that need to be made to the storage array. All that's needed is volume updates.

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• SQL Backups just don't work reliably. For us, we lost all of our SQL data backed up through the CTERA Application process. Although the logs indicated a success, that was really not the case. This came close to putting us out of business. Luckily I had taken a genuine SQL backup to a folder. Unfortunately it was a month old. We had to pick-up the pieces from there.
• Don't use it for file sync and share. There are better products out there i.e. anchorworks.com
• Support sucks. Good luck with response time and answers that are inconsistent between team members. For example I had to rebuild a VM from scratch. When I re-installed the CTERA client It obviously thought I was adding another device. When I inquired to tech support, one member said "copy the old Data folder" (I still had the old VHD. That did not work). The other directed me to the correct spot to just change the associated folder. The turn-around time was over 24 hours for this simple fix.
• Documentation, plenty of fodder but no real tech there.

• Initial configuration are bit difficult need some experience resource to manage it.
• We faced issue with vendor support during major impact.

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The best part about this array is that once you have it configured it is pretty much done. There is little to no other configurations to be done other than normal volume adjustments. Support is great as they understand this array very well. The updates are very hands-off and are done solely by support. You contact them and then there are no other changes done on the end-user's side.

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Unfortunately CTERA does not stack up well if you want a pure cloud BDR. I have use iDrive and Asigra. iDrive has similar support and SQL backup issues. Asigra can vary widely in support and price, but the software is solid.

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• NONE, it about put us out of business

• Dell EMC VMAX All Flash Storage provides the hybrid cloud solution
• Dell EMC VMAX All Flash Storage provides the great storage capacity with data security
• Data Migration from other storage, data compression, stability

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