CTERA Edge X Series (discontinued) vs. OpenText Storage Manager

This is all about the selling you a "Device" and prices vary greatly between resellers. The devices work well, but the pure cloud solutions need a lot of work.

Excellent Cloud platform that has the powerful and very stable functionalities for the easy moving of many data across the entire Cloud services and thro9ugh a very secure platform. Integration to multiple other platform on Cloud services is amazing and even the data visualization tools are the best and collection of multiple data insights across websites is amazing.

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• Standard File Backup

• Nice solution for the easy incident management.
• Secure storage of different business data.
• The capacity offered for the data storage.
• Data migration platform.

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• SQL Backups just don't work reliably. For us, we lost all of our SQL data backed up through the CTERA Application process. Although the logs indicated a success, that was really not the case. This came close to putting us out of business. Luckily I had taken a genuine SQL backup to a folder. Unfortunately it was a month old. We had to pick-up the pieces from there.
• Don't use it for file sync and share. There are better products out there i.e. anchorworks.com
• Support sucks. Good luck with response time and answers that are inconsistent between team members. For example I had to rebuild a VM from scratch. When I re-installed the CTERA client It obviously thought I was adding another device. When I inquired to tech support, one member said "copy the old Data folder" (I still had the old VHD. That did not work). The other directed me to the correct spot to just change the associated folder. The turn-around time was over 24 hours for this simple fix.
• Documentation, plenty of fodder but no real tech there.

• The tools on data importing from multiple storage solutions is not easy.
• Setting the security when new to the tool.
• Interface configuration to the learners is turf.

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Unfortunately CTERA does not stack up well if you want a pure cloud BDR. I have use iDrive and Asigra. iDrive has similar support and SQL backup issues. Asigra can vary widely in support and price, but the software is solid.

The software features are easily manipulated and amazing technical help offered and even the functions flexibility ie fantastic. The storage capacity available is incredible and the platform allows effective accessibility of any data from the system through a very secure environment that the tool provides. Storage utilization using the software is perfect and easy configuration.

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• NONE, it about put us out of business

• Any user can generate reports through this software.
• Storage of all the company data.
• Data security on this software is good.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info