CTERA Edge X Series (discontinued) vs. Platform9 Managed OpenStack

This is all about the selling you a "Device" and prices vary greatly between resellers. The devices work well, but the pure cloud solutions need a lot of work.

If you're having OnPremise Infrastructure and you want to use OpenStack in that case Platform9 Managed OpenStack is recommended to use it will cut down all the complexities of setting up and managing OpenStack IaaS. Platform9 also offers setting up OpenStack on Cloud Such as AWS, GCP, and Azure but wouldn't recommend using this kind of offering as Openstack performs well when underneath virtualized infrastructure is backed directly hypervisors not cloud providers.

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• Standard File Backup

• It removes all the Openstack complexities and provides a simple UI to the end user.
• Reduced the pain of System Administrator and Engineers.
• Highly responsive support.

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• SQL Backups just don't work reliably. For us, we lost all of our SQL data backed up through the CTERA Application process. Although the logs indicated a success, that was really not the case. This came close to putting us out of business. Luckily I had taken a genuine SQL backup to a folder. Unfortunately it was a month old. We had to pick-up the pieces from there.
• Don't use it for file sync and share. There are better products out there i.e. anchorworks.com
• Support sucks. Good luck with response time and answers that are inconsistent between team members. For example I had to rebuild a VM from scratch. When I re-installed the CTERA client It obviously thought I was adding another device. When I inquired to tech support, one member said "copy the old Data folder" (I still had the old VHD. That did not work). The other directed me to the correct spot to just change the associated folder. The turn-around time was over 24 hours for this simple fix.
• Documentation, plenty of fodder but no real tech there.

• User interface and User experience are not upto the mark. UI needs lots of improvements.
• We need to do entire setup from the scratch.
• Nothing as such other than UI Improvements.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Unfortunately CTERA does not stack up well if you want a pure cloud BDR. I have use iDrive and Asigra. iDrive has similar support and SQL backup issues. Asigra can vary widely in support and price, but the software is solid.

• NONE, it about put us out of business

• Platform9 simplified scaling in and out hypervisors now adding capacity takes very less time than other OpenStack environments.
• Platfrom9 Managed Openstack gives us feeling of having our own private cloud!
• It has increased the availability of our infrastructure which resulted lessen downtime on workloads deployed on top of it.
• Overall it benefited us in all means.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info