CTERA Edge X Series (discontinued) vs. Quest Migration Manager & Migrator

This is all about the selling you a "Device" and prices vary greatly between resellers. The devices work well, but the pure cloud solutions need a lot of work.

Dell ChangeBASE is well suited in migrating an OS to a new version, or 32/64-bit. It's also helpful when virtualizating workstations into Thin Clients for use with Citrix or other thin provisioning services.

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• Standard File Backup

• OS Patch Testing - We further used this to test Microsoft's Patch Tuesday releases before we put them in production.
• Web Dashboard - The latest version added a fully customization dashboard with widgets to give you an at-a-glance view.
• Application comparability - We used this to test our Windows XP to Windows 7 migration.

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• SQL Backups just don't work reliably. For us, we lost all of our SQL data backed up through the CTERA Application process. Although the logs indicated a success, that was really not the case. This came close to putting us out of business. Luckily I had taken a genuine SQL backup to a folder. Unfortunately it was a month old. We had to pick-up the pieces from there.
• Don't use it for file sync and share. There are better products out there i.e. anchorworks.com
• Support sucks. Good luck with response time and answers that are inconsistent between team members. For example I had to rebuild a VM from scratch. When I re-installed the CTERA client It obviously thought I was adding another device. When I inquired to tech support, one member said "copy the old Data folder" (I still had the old VHD. That did not work). The other directed me to the correct spot to just change the associated folder. The turn-around time was over 24 hours for this simple fix.
• Documentation, plenty of fodder but no real tech there.

• Initial setup can be tricky - We needed to contact support for some help.
• Prior to the latest version, there wasn't an easy way to view all of our results. The new dashboard has rectified this.

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Unfortunately CTERA does not stack up well if you want a pure cloud BDR. I have use iDrive and Asigra. iDrive has similar support and SQL backup issues. Asigra can vary widely in support and price, but the software is solid.

Dell ChangeBASE is more costly when compared to Admin Studio, I believe the price was almost double. However, Admin Studio did not provide a comfortable level of support and we felt we were in better hands with Dell's patching schedule. Admin Studio wasn't able to answer our question on when they released software updates and how complex an upgrade would be.

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• NONE, it about put us out of business

• ROI was seen after 10 months of use.
• Greatly sped up the application testing process by several weeks, and allowed our existing development team to continue working on other projects.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info