CTERA Edge X Series (discontinued) vs. Sophos Central Device Encryption

This is all about the selling you a "Device" and prices vary greatly between resellers. The devices work well, but the pure cloud solutions need a lot of work.

It is mid-level when it comes to running it by a non-IT person. I have no technical/IT training and can figure out on my own (or with a little web search) how to do most tasks. It may not be best for the very tech-challenged operator.

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• Standard File Backup

• Centralised portal for both Anti Virus and Encryption
• Internet-facing with the ability for global / multi region access for large organizations
• Multi-level, built-in admin roles for different access levels for your Support Team. Also, you can define new roles to tailor to your organization

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• SQL Backups just don't work reliably. For us, we lost all of our SQL data backed up through the CTERA Application process. Although the logs indicated a success, that was really not the case. This came close to putting us out of business. Luckily I had taken a genuine SQL backup to a folder. Unfortunately it was a month old. We had to pick-up the pieces from there.
• Don't use it for file sync and share. There are better products out there i.e. anchorworks.com
• Support sucks. Good luck with response time and answers that are inconsistent between team members. For example I had to rebuild a VM from scratch. When I re-installed the CTERA client It obviously thought I was adding another device. When I inquired to tech support, one member said "copy the old Data folder" (I still had the old VHD. That did not work). The other directed me to the correct spot to just change the associated folder. The turn-around time was over 24 hours for this simple fix.
• Documentation, plenty of fodder but no real tech there.

• Interface is a little difficult to get Hands On. It can be simplified for better adaptability
• XDR compatibility should be enhanced
• More simplified white-books should be provided to train the non tech teams
• Commercially also the cost should be improved for different industry segments

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Solution is easy to use and administer

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I am pretty satisfied with Sophos Central Device Encryption's overall capabilities. It is easy to implement and ultimately brings more peace of mind because fewer tickets are generated. As a result, security within the organization is also improved. Another significant advantage is that you can quickly see the statuses in real time on the dashboards. This gives you a better overview and reduces the chance of missing minor security settings.

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Unfortunately CTERA does not stack up well if you want a pure cloud BDR. I have use iDrive and Asigra. iDrive has similar support and SQL backup issues. Asigra can vary widely in support and price, but the software is solid.

At that time, we chose Sophos based on the reputation and our partnership with our partner. And in general Sophos could give us more benefit than other competitors with the similar solution. However we do not feel comfortable to disclose information about comparison with other solutions. Despite that, we think Sophos could deliver our requirements very well with the cost that were reasonable for us.

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• NONE, it about put us out of business

• It's had a positive impact as it's allowed us to effectively secure hard drives with bitlocker encryption
• A larger part of our work force works from home, and Sophos can be deployed remotely and will start encryption almost straight away on any computer that isn't already encrypted.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info