CTERA Edge X Series (discontinued) vs. VMware ThinApp (discontinued)

This is all about the selling you a "Device" and prices vary greatly between resellers. The devices work well, but the pure cloud solutions need a lot of work.

VMware ThinApp is really great for simple packaging projects, standalone apps, or older apps that needs specific runtimes or environment which are not available on target operating systems. Integration with VMware Horizon is simple, and deployment is easy by using shares for storing captured apps, or MSI packages for deploying by group strategies.

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• Standard File Backup

• Virtualizes applications for easy deployment
• Allows you to run two versions of the same software at the same time.
• Outstanding customer support

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• SQL Backups just don't work reliably. For us, we lost all of our SQL data backed up through the CTERA Application process. Although the logs indicated a success, that was really not the case. This came close to putting us out of business. Luckily I had taken a genuine SQL backup to a folder. Unfortunately it was a month old. We had to pick-up the pieces from there.
• Don't use it for file sync and share. There are better products out there i.e. anchorworks.com
• Support sucks. Good luck with response time and answers that are inconsistent between team members. For example I had to rebuild a VM from scratch. When I re-installed the CTERA client It obviously thought I was adding another device. When I inquired to tech support, one member said "copy the old Data folder" (I still had the old VHD. That did not work). The other directed me to the correct spot to just change the associated folder. The turn-around time was over 24 hours for this simple fix.
• Documentation, plenty of fodder but no real tech there.

• VMware seems to have abandoned the product (no functionality evolutions, only security patches).
• VMware ThinApp is really difficult to buy standalone, it comes packaged with other products.

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Unfortunately CTERA does not stack up well if you want a pure cloud BDR. I have use iDrive and Asigra. iDrive has similar support and SQL backup issues. Asigra can vary widely in support and price, but the software is solid.

The only application that I have ever used that does exactly what VMware ThinApp does is Cameyo, and VMware is light years ahead of them in terms of usability. VMWare is the industry standard for application virtualization, and they do this by making a powerful product that is remarkably simple to use and top it off with A1 customer support.

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• NONE, it about put us out of business

• VMware ThinApp allowed us to maintain older apps, avoiding refactoring costs.
• ThinApp used with VMware Horizon is great to separate desktop and app management, allowing to fine-tune desktop delivery to end users.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info