CTERA Edge X Series (discontinued) vs. vSphere Data Protection Advanced (discontinued)

This is all about the selling you a "Device" and prices vary greatly between resellers. The devices work well, but the pure cloud solutions need a lot of work.

VMware vSphere Data Protection Advanced is well suited for a thin client environment, and/or an environment that runs multiple virtual servers. It is also well suited for an environment with disaster recover requirements that require backups of everything. vSphere is very expensive, so it would probably not be a very good choice for a startup that could use a cheaper alternative in the beginning, or a physical machine environment.

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• Standard File Backup

• Maintains backups of all virtual systems for disaster recovery compliance.
• Supports plugins for backups of Microsoft systems.
• As with most VMware products vSphere is incredibly easy to use.

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• SQL Backups just don't work reliably. For us, we lost all of our SQL data backed up through the CTERA Application process. Although the logs indicated a success, that was really not the case. This came close to putting us out of business. Luckily I had taken a genuine SQL backup to a folder. Unfortunately it was a month old. We had to pick-up the pieces from there.
• Don't use it for file sync and share. There are better products out there i.e. anchorworks.com
• Support sucks. Good luck with response time and answers that are inconsistent between team members. For example I had to rebuild a VM from scratch. When I re-installed the CTERA client It obviously thought I was adding another device. When I inquired to tech support, one member said "copy the old Data folder" (I still had the old VHD. That did not work). The other directed me to the correct spot to just change the associated folder. The turn-around time was over 24 hours for this simple fix.
• Documentation, plenty of fodder but no real tech there.

• Reports are too complex, could be made clearer.
• The interface could be simplified.
• Backups of physical servers take a very long time.

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Unfortunately CTERA does not stack up well if you want a pure cloud BDR. I have use iDrive and Asigra. iDrive has similar support and SQL backup issues. Asigra can vary widely in support and price, but the software is solid.

CloudBacko is the only similar product that I have used, and while it worked by backing up my virtual machines to Google Drive, VMware vSphere Data Protection Advanced not only backs up the virtual machines, buton databases, physical servers and more, and backs them up to a centralized location, and has 24/7 live support.

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• NONE, it about put us out of business

• Virtual machines and servers are backed up and secure
• DR compliance is met
• Multiple platforms backed up to a central location

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info