TrustRadius: an HG Insights company

DealCloud vs. Manhattan Active Customer Engagement

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    DealCloud

    Score8.3 out of 10
    N/ADealCloud’s platform centralizes communication data and helps firms transform average day-to-day activities into actionable relationship intelligence. DealCloud is an Intapp company (acquired August 2018).N/A

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
    Pricing
    DealCloudManhattan Active Customer Engagement
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    DealCloudManhattan Active Customer Engagement
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    DealCloudManhattan Active Customer Engagement
    Small Businesses
    No answers on this topic
    Simplify360
    Score7.8 out of 10
    Medium-sized Companies
    No answers on this topic
    Customer.io
    Score9.1 out of 10
    Enterprises
    No answers on this topic
    SAP Service Cloud
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DealCloudManhattan Active Customer Engagement
    Likelihood to Recommend
    9.0
    (1 ratings)
    8.0
    (1 ratings)
    Usability
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    DealCloudManhattan Active Customer Engagement
    Likelihood to Recommend
    Intapp
    DealCloud is excellent for tracking the relationship with a contact and how they've added value to the firm by helping with specific request. Where I think it could improve is in offering more modern, AI powered reporting; where AI can tap into available data to generate richer insights, such as a company's key highlights from the past six months
    Incentivized
    Read full review
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    Pros
    Intapp
    No answers on this topic
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Cons
    Intapp
    No answers on this topic
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    Usability
    Intapp
    Its excellent for tracking the investment and portfolio Management Lifecycle. Its a platform that helps organize and centralized all information in on place, making it especially useful for reviewing everything done for a portfolio companies and identifying business opportunities with other companies. It also tracks contact interactions, which makes it easy to assess relationships strength and evaluate how valuable that connections has been to the firm. Overall, the platform is solid and functional, but there's always room for improvement, implementing internal AI capabilities would be a huge plus
    Incentivized
    Read full review
    Manhattan Associates
    No answers on this topic
    Alternatives Considered
    Intapp
    No answers on this topic
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    Return on Investment
    Intapp
    No answers on this topic
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    ScreenShots