Avenir by Direct Travel vs. Paytrack

Direct Travel provides the service arm for Avenir. The more global you are the more you will appreciate the simplicity yet feature string platform. You no longer have to worry about where the content comes from, the platform will get it for you (service can vary by the content source). This is a modern platform trying to address so many of the industry legacy ways. It's refreshing, it's the future!

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Whenever I bring an issue to the attention of my account manager, it's quickly in front of support or development. The response is always fast, with expectations clearly set.
• With enhanced content, I don't get the "I found it cheaper on xxx.com" emails.
• I now have people using the tool who were previously "tool-averse." People I expected to continue using agents FOREVER.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• The customer experience when emailing the team is quite different from using the platform or even getting someone on the phone.
• Email replies sometimes take 6+ hours or days, or they're not acknowledged.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

As previously mentioned, intuitive and easy to navigate. Similar to a consumer travel boking platform. Not too many clicks or entries when booking profiled travelers. Has options to book guests/unprofiled travelers or have guests self-book by way of an invite (I have yet to test that).

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The online system yes the support team is not always supportive when needed. I often have my executive team calling me to resolve and issue because the support team was not quick and efficient.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Depends on who you are speaking too - US based support via the phone are very helpful, not so much when it is support via emails - usually takes multiple times to get the support you need

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I did not make the final decision but was asked to participate in some pilot testing and found that the user interface was much more friendly and the added bonus of having a live agent available to facilitate the troubleshooting was really great.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Faster bookings. Our professionals are busy! The less time they spend booking travel, the more time they have to do their job.
• Improved reporting over our former agency. I have much better visibility into our travelers' activity, spend, and airline contract performance.
• Improved user satisfaction in the booking process. I have a countless number of our professionals contact me to compliment the new processes.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info