Erlangly
| Product | Rating | Most Used By | Product Summary | Starting Price |
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 Erlangly | N/A | N/A | Erlangly is workforce management (WFM) software for contact centers and BPOs, installed on the customer's own server. It covers forecasting, staffing, scheduling and real-time adherence, and is free for up to 25 agents with every feature included. Forecasting and staffing Forecasts contact volume and average handle time by 15- or 30-minute interval from the center's own history, read from its ACD or imported from CSV. Planners can override any interval or import their own… | $0 Up to 25 active agents |
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| Entry-level Setup Fee | No setup fee | ||||||||||
| Additional Details | Every plan includes every feature. Prices are per active agent, in US dollars. - Free: up to 25 active agents, for good. - Yearly: $12 per active agent per month, billed yearly. Switch to owning it any time, and the last year's payment counts toward it. - Pay once: $299 per active agent, a perpetual license with 12 months of updates and rule packs. Updates after that are optional, at $59 per active agent per year; without them it keeps running. - Regional prices, for organizations whose agents mostly work in the Caribbean, Latin America, the Philippines, India or Africa: $8 per active agent per month billed yearly, or $199 once (updates $39 per year after the first). No connector fees. Larger floors can ask about volume pricing. | ||||||||||
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| Small Businesses | No answers on this topic |
| Medium-sized Companies |  Playvox Score6.7 out of 10 |
| Enterprises |  Calabrio WFM Score8.1 out of 10 |
| All Alternatives | View all alternatives |