EvaluAgent vs. Scorebuddy

EvaluAgent

Scorebuddy

8 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
EvaluAgent	N/A	N/A	EvaluAgent is a quality assurance and contact center improvement software platform, offering automated compliance checks and a streamlined evaluation experience. Users can build custom scorecards, automatically send “evaluations to be completed” to inboxes of evaluators, and utilize real-time reports, calibration, agent appeals and feedback to help call center agents flourish.	$23 per month per user
Scorebuddy	Score8.5 out of 10	N/A	Scorebuddy is a call center quality monitoring software offering from the Irish company of the same name.	N/A

Pricing

EvaluAgent

Scorebuddy

Quality Assurance: from $23
per month per user
Add-On: One to Ones and Actions: from $11
per month per user
Add-On: eLearning (LMS): from $11
per month per user

No answers on this topic

Pricing Offerings
EvaluAgent	Scorebuddy
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

Add-Ons: One to Ones and Actions

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Best Alternatives
	EvaluAgent	Scorebuddy
Small Businesses	No answers on this topic	No answers on this topic
Medium-sized Companies	Playvox Score6.7 out of 10	Playvox Score6.7 out of 10
Enterprises	Calabrio WFM Score8.1 out of 10	Calabrio WFM Score8.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	EvaluAgent	Scorebuddy
Likelihood to Recommend	- (0 ratings)	9.0 (2 ratings)
Usability	- (0 ratings)	8.5 (2 ratings)

User Testimonials
	EvaluAgent	Scorebuddy
Likelihood to Recommend	EvaluAgent No answers on this topic	Scorebuddy Scorebuddy is great in helping standardize score management for operations teams and in assisting operations agents in viewing/managing and challenging their scores. It's strengths lie in the areas of clean UI, great reporting features, a good home page where multiple things are summarized in the right places and an overall balanced scorecard management system Incentivized Verified User Read full review
Cons	EvaluAgent No answers on this topic	Scorebuddy In Scorebuddy you cant create Balance Scored card to measure the aggregate performance of Agent example I can only measure the defect % but if I want to measure other operational metrics and calculate agreement balanced score card that is not possible I feel the UI is quite old needs improvemet there They dont have live a chat support to address the question immediately but they provide customer success support for which you will have to wait Incentivized Govindraj Shetty Head of Customer Experience & Websales Read full review
Usability	EvaluAgent No answers on this topic	Scorebuddy In most areas that matter for any operations team, Scorebuddy excels in enabling both the frontline agents and the management team with the right set of tools in a single place that help in managing scorecards (for managers and QA) and scores (For the agents) without much hassle, which perfectly summarizes the experience for me and my team so far. Incentivized Verified User Read full review
Alternatives Considered	EvaluAgent No answers on this topic	Scorebuddy I have only Scorebuddy so no idea how others work Incentivized Govindraj Shetty Head of Customer Experience & Websales Read full review
ScreenShots		Scorebuddy Screenshots