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Evalueserve Researchstream vs. Manhattan Active Customer Engagement

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Researchstream

    Score7 out of 10
    N/AEvalueserve, a multinational headquartered in Switzerland, offers Researchstream, a research approval workflow management platform supporting requests and submissions, reporting, document repository and knowledge management, and feedback.N/A

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
    Pricing
    ResearchstreamManhattan Active Customer Engagement
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    ResearchstreamManhattan Active Customer Engagement
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    ResearchstreamManhattan Active Customer Engagement
    Small Businesses
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    Score7.8 out of 10
    Medium-sized Companies
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    Score9.1 out of 10
    Enterprises
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    SAP Service Cloud
    Score8.5 out of 10
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    User Ratings
    ResearchstreamManhattan Active Customer Engagement
    Likelihood to Recommend
    7.0
    (1 ratings)
    8.0
    (1 ratings)
    User Testimonials
    ResearchstreamManhattan Active Customer Engagement
    Likelihood to Recommend
    Evalueserve
    Evalueserve Researchstream is very helpful for creating presentation slides that require a lot of time to create but where all of the necessary data and information for the slide can be found on the internet. The service is also very helpful for industry research that requires consulting many different sources and compiling and synthesizing the information. Evalueserve Researchstream is much less appropriate for creating any materials that require confidential information to be shared as the team is not under an NDA and thus cannot be made privy to such information.
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    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
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    Pros
    Evalueserve
    • Deadlines are almost always met on time.
    • The team replies promptly to emails.
    • The team offers up alternative solutions if the exact details of a request cannot be fulfilled.
    • The team proactively communicates if a request cannot be met in full or will take longer than the deadline initially set by the requestor.
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    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
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    Cons
    Evalueserve
    • The final product sent to me was, at times, lacking enough detail or appeared hastily done.
    • The databases and information platforms the Evalueserve Researchstream team has access to are limited, which limited the scope of what I could request and diminished the usefulness of what was sent to me.
    • The Evalueserve Researchstream portal is not the most intuitive or easy to use. If I had not received a tutorial by an Evalueserve Researchstream team member, I would have struggled to understand how to properly uses the services offered by the Company.
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    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
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    Alternatives Considered
    Evalueserve
    My company ran a trial with Evalueserve Researchstream. During that trial, those at my company, including myself, used Evalueserve's services and were pleased with the product and helpfulness of their team. We also knew Evalueserve Researchstream had a record of helping similar, quality firms in the areas we wanted to use Evalueserve Researchstream for. So, my company moved forward with Evalueserve Researchstream, particularly in light of the fact my company did not find any other direct competitors offering the specific services it needed Evalueserve Researchstream for. My company, however, does use other services, including, but not limited to, Bloomberg and Refinitiv Eikon, for research, insights, and analysis to supplement Evalueserve Researchstream.
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    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
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    Return on Investment
    Evalueserve
    • Evalueserve Researchstream has saved junior staff at my company an immense amount of time that would have otherwise been spent on repetitive, lower-value tasks, which has helped with junior work-life balance
    • Evalueserve Researchstream has allowed for more time and focus to be spent on higher value-add and revenue-generating activities
    • Evalueserve Researchstream has given my firm an increased capacity to explore new markets and verticals for growth; the initial screening that the Evalueserve Researchstream team carries out is a helpful component of my company's analysis of such new areas
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    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
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