Explorium vs. Gavagai

We need to constantly measures costs in our health business and we forecast pricing acoording to several values and conditions. Explorium works quite good analysing simple datasets, but when hierahies start to increase, meaning 6-10 olap variables, the system start to slow down quite a bit until was no longer to retrieve the info we required. This is why we test several tools, because even world-class solutions we purchase, don´t do the job we need. Explorium is a good tool, but complexity will be a minus in some scenarios.

Incentivized

Gavagai is well suited for a B2C business that receives a lot of customer feedback in a form of open-ended text. It makes life easier for the customer experience team to efficiently identify the strengths and areas of improvement for the business. It saves a lot of time and also the hassle of analysing text data manually. It is not just a word cloud tool that shows you the words with the most number of mentions. Gavagai directs you towards actionability.

Incentivized

• Data ready for consumption.
• Good enough relationships between entities.
• Nice integration with other players. That's a good thing.

Incentivized

• Simplifies text data.
• Lets you customise your dashboard.
• Sentiment analysis
• Supports 47+ languages

Incentivized

• relationships between entities could be better. Would be great to have scenarios.
• The data normalized needs improvement. Works pretty good, but it needs more refinement when using AND-OR Formulas that came from various datasets.

Incentivized

• Auto generated filters based on the data uploaded.
• Adding more Indian regional languages.
• Competitive pricing

Incentivized

The simplicity of the tool is an advantage. The integrations as well work quite well. All these solutions have worked well until some point and what we have discovered over the years is that we need to combine various solutions. There is no such thing as one tool ruling them all. Explorium works quite well until we start testing more advanced relations, and here, the tool is promising but requires a little work.

Incentivized

I didn't evaluate many options while choosing Gavagai, I had explored a few local vendors whose capabilities were either incomplete or were not up to the mark. Their customer support was also quite poor. Also, the tool was debugged enough which led to frequent crashing. Alchmer although is not a direct competitor to Gavagai, since it's more of a customer feedback tool with additional capabilities of text analytics. I found Alchemer to be extremely expensive. Zonka on the other hand was quite welcoming to feedback from me and promised to develop additional capabilities for my specific requirements although the plan didn't go through due to internal reasons.

Incentivized

• Positive. The time save in analysis per hour of internal consulting was the best compared to our SAP and Cognos solutions.
• In term of objetives works as stated, but when using multi-conditions of dataset, start the issues.

Incentivized

• Helps save man hours.
• Reduces the effort required to analyse big data.
• Helps to act upon areas of improvement faster.
• Indicates the strengths or things that are particularly liked by your customers.

Incentivized