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Express Scribe vs. Manhattan Active Customer Engagement

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Express Scribe

    Score7 out of 10
    N/AExpress Scribe Professional is a foot pedal controlled audio player software specifically designed for typists and transcription work. Featuring foot pedal control, variable speed, speech to text engine integration and support for a wide variety of audio formats including .dss, .dct, .wav, .mp3, and .wma. Audio recordings can be loaded automatically from CD, email, LAN, FTP, local hard drive and Express Delegate. Traditional hand held dictation recorders can also be docked and the audio…

    $39.95

    per user

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
    Pricing
    Express ScribeManhattan Active Customer Engagement
    Editions & Modules
    Basic
    $39.95
    per user
    Professional
    $49.99
    per user
    No answers on this topic
    Offerings
    Pricing Offerings
    Express ScribeManhattan Active Customer Engagement
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsLifetime license—
    More Pricing Information
    Best Alternatives
    Express ScribeManhattan Active Customer Engagement
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    Simplify360
    Score7.8 out of 10
    Medium-sized Companies
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    Customer.io
    Score9.1 out of 10
    Enterprises
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    SAP Service Cloud
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Express ScribeManhattan Active Customer Engagement
    Likelihood to Recommend
    7.0
    (1 ratings)
    8.0
    (1 ratings)
    User Testimonials
    Express ScribeManhattan Active Customer Engagement
    Likelihood to Recommend
    NCH Software
    It has a free trial, which is very nice if someone just needs temporary access to use, and it's not an expensive program overall. It may not be the most robust program available, but it gets the job done at a good price point. It might not be the best if you need something that allows transcriptionists to collaborate (i.e., working on the same file at the same time).
    Incentivized
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    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    Pros
    NCH Software
    • Cost efficient - This is a fairly low-cost transcription software that can be downloaded quickly via web
    • Easy to use - New users can get the hang of this software pretty quickly
    • Customizable - Foot pedal controls and other preferences can be set based on what feels intuitive to the user
    Incentivized
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    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
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    Cons
    NCH Software
    • Interface - The look and feel of the software is quite dated and could use a refresh
    • Enhancing audio - When we need to manipulate an audio file to try to enhance it (amplifying, for example), we have to use another program to do so
    • Hotkeys - Setting up hotkeys may not be as intuitive for new users as would be ideal
    Incentivized
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    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
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    Alternatives Considered
    NCH Software
    No answers on this topic
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
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    Return on Investment
    NCH Software
    • Very few 'inaudibles' (spots where we're unable to decipher what was said)
    • Transcribing allows analysts to read scripts rather than listen to audio files, which saves time and money
    • Low cost of software
    Incentivized
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    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
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    ScreenShots

    Express Scribe Screenshots

    Screenshot of Load DictationsScreenshot of Playback OptionsScreenshot of Optional Foot Pedal or HotKey ControlScreenshot of Express Scribe Mini Control