ExtremeCloud IQ vs. Manhattan Active Customer Engagement

ExtremeCloud IQ is definitely best suited for a mid/large-scale business. The tools provided for what you pay for would be mostly unnecessary for a small business - the pricing also would not condone the purchase for a small business. That said, we are more of a mid-sized district, and being able to manage this system with 120 APs deployed across 10 locations has been great. I'm the only person that purchases, configures, deploys and manages everything with ExtremeCloud IQ - and it doesn't take too much time to be able to do so. I'm certainly a fan of the product!

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The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.

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• GTAC support is excellent; they understand the issue and do not hesitate to help in detail.
• The layout is very intuitive and easy to use, especially the templating of switch port types. It makes it simple to use context-based names so the purpose of the port can be understood.
• The auto channel selection now works very well, including the SDR dual 5GHz mode.

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• Permanently Adaptive.
• Seamlessly Integrated.
• Greater Visibility.

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• XIQ Refreshes could be enhanced for closer to on-prem experience.
• Client Data polling interval needs to be quicker, 10 minutes.
• Full feature parity of switch management in XIQ.

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• User Interface.
• Data Security.
• API's

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Being a web platform, it is very easily accessible. The user interface is very simple, intuitive, and visually well-designed. The learning to use it was very quick and can be done even without specific user manuals. Access to the analytics and troubleshooting tools is also extremely intuitive and very well-crafted.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

I previously used Aruba APs in the early 2010s - but have no other experience since then

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.

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Independently Invited by TrustRadius

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• It has been referred to as "invisible IT" because the number of support tickets to the IT desk has been reduced to practically none.
• An IT team no longer desires ongoing WiFi support agreements, as once it is set up well, they do not need to contact us for higher-tier support.

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Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Implementation of the whole supply chain and fulfilment.
• Better Data Management.
• Effective use of configurations.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info