ExtremeCloud IQ vs. TrueSight Automation for Servers

ExtremeCloud IQ is definitely best suited for a mid/large-scale business. The tools provided for what you pay for would be mostly unnecessary for a small business - the pricing also would not condone the purchase for a small business. That said, we are more of a mid-sized district, and being able to manage this system with 120 APs deployed across 10 locations has been great. I'm the only person that purchases, configures, deploys and manages everything with ExtremeCloud IQ - and it doesn't take too much time to be able to do so. I'm certainly a fan of the product!

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It would be very good to backup multiple platforms.

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• GTAC support is excellent; they understand the issue and do not hesitate to help in detail.
• The layout is very intuitive and easy to use, especially the templating of switch port types. It makes it simple to use context-based names so the purpose of the port can be understood.
• The auto channel selection now works very well, including the SDR dual 5GHz mode.

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• The backup process is simple and easy to learn and change.
• It has the ability to manage multiple platforms.
• It also can push configures to multiple devices at once.

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• XIQ Refreshes could be enhanced for closer to on-prem experience.
• Client Data polling interval needs to be quicker, 10 minutes.
• Full feature parity of switch management in XIQ.

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• It would easier for users if there are more report templates.
• The dashboard can be improved as well.
• Otherwise, I am pretty happy with the tools.

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Being a web platform, it is very easily accessible. The user interface is very simple, intuitive, and visually well-designed. The learning to use it was very quick and can be done even without specific user manuals. Access to the analytics and troubleshooting tools is also extremely intuitive and very well-crafted.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

I previously used Aruba APs in the early 2010s - but have no other experience since then

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• It has been referred to as "invisible IT" because the number of support tickets to the IT desk has been reduced to practically none.
• An IT team no longer desires ongoing WiFi support agreements, as once it is set up well, they do not need to contact us for higher-tier support.

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• Make my work more reliable.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info