Fin vs. Visual FoxPro (Discontinued)

I can't think of anything off the top of my head regarding less appropriate. However, this product is very customizable. I think with some improvement in reporting it could be better, however, I would recommend due to these types of things. I love the knowledge base and creating those help centers. I would say that it is fairly easy to set up, but once you set it up, not really knowing all the things, it's hard to go back and change, so it would be nice to have an overall idea of guidance prior to the original setup that can just be improved over time.

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Legacy applications already on VFP are a good candidate. If you plan to move to iOS and Android apps, VFP is not for you. Also, in future access to VFP programmers may be limited. You could use VFP as a powerful database tool. I know of many programmers who love to exploit the features of VFP to create easy to use applications.

• The AI agent can answer our users' questions accurately based on the information available in our Help Center.
• Ability to set up workflows and procedures helps our team automate repetitive tasks.
• The inbox layout is clean and easy to navigate, and we can set views to suit our preferences.

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• Treat data from files
• Reporting

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• I wish I could pull reports on the conversations that have been closed.
• I wish I could tag fin categories in addition to our live help desk conversations so I can get a good read on the types of questions users are asking.

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• Microsoft stopped selling this and stopped supporting it in 2014. It still works on Windows 10, but if you have a problem, you are on your own.
• The look and feel of screens and displayed text is getting a little dated.
• It's really designed for desktop/server environments rather than the cloud.

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We have been and will be continuing our journey with Intercom and nothing too concerning has happened that I have experienced or heard of that has us on the edge yet. If it ever happens it will be something along the lines of "Outgrowing" the use of need of the platform.

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Intuitive is a very accurate descriptor. Features do not seem to be hidden by poor UI. Things are usually where you would expect them to be, and the UI has been designed to make it pleasant to work within the platform. The platform also scales really well. Both small and large organizations can achieve a great return on investment by using it.

There are several easy to use and powerful features of VFP that programmers like.

always there

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Fin is super quick and top notch.

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I can get help by asking Fin questions about itself. It answers accurately, citing its own Help Center resources with visuals. It can reason and dialogue well. But when it comes to getting human support for Fin, it is not as quick. It can sometimes take a few days. They are polite and well-meaning. Some things aren't their fault (product limitations), but there was one occasion where something took a long time to resolve with lots of back and forth but it was I who found out the error in the end that they missed, so they didn't really help resolve it.

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Although MS has discontinued support of VFP there is a good community of programmers that are available for help. In fact we have several programmers at Apptread that are skilled not only in VFP but also .NET so that if there is a need to migrate some parts of applications to .NET , it is easy for us to do that.

It was great. We were able to walk through step by step and get our questions answered along the way.

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The implementation was surprisingly easy but we are having to adapt from our old process to work well with Intercom.

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Fin far surpasses these other options in platform features and capabilities. Fin allows for side-by-side use by both the Marketing and Support teams, while none of the other similar products did that well. Most platforms are designed for one or the other, not both.

We are only using FoxPro because it is the only way to add custom plugins into the software we use to manage our stock. FoxPro is a semi-oriented object language and should clearly not be compared with recent technologies.

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The product is very scalable and has helped us scale our user base and onboard 10x the users in just one month. We couldn't have done it without Fin

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• New role opportunities — Using the “Fin-first” approach has reduced the workload for our Tier 1 team, giving them more time to focus on their own career growth. It’s also opened the door to a dedicated, AI-focused role, where a team member regularly reviews Fin’s answers and makes updates to help it perform even better.
• Enabling Fin has also reduced our response time and allowed us to meet SLA's.

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• Positive impact is that the value of FoxPro applications has continued to increase over the years, so we are in high demand for our services.
• Negative impact is that sometimes you have difficult to support scenarios where you might have to spend many hours to just keep something functional.
• A negative impact is that this language is taught in very few places, either in schools, or private learning centers.

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