TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Fin

    Score8.8 out of 10
    N/AFin is an AI Agent for customer service. It automates complex queries, improves resolution times, and delivers consistently high-quality support at scale.

    $0.99

    one-time fee per outcome

    GitGuardian

    Score9 out of 10
    N/AGitGuardian is an end-to-end NHI security platform designed to help organizations strengthen their Non-Human Identity (NHI) security posture and address compliance standards and regulations. As attackers increasingly target NHIs, such as service accounts, service principals, and applications, protecting and managing these critical assets has become paramount. NHIs rely on “secrets” like API keys and certificates for authentication, and their rapid proliferation has led to significant…

    $0

    (for individuals or up to 25 devs)

    Pricing
    FinGitGuardian
    Editions & Modules
    Fin with your current helpdesk
    $0.99
    one-time fee per outcome
    Fin with the Intercom helpdesk
    from $19 + $0.99 per Fin outcome
    per month per seat
    Pro add-on
    from $99
    per month
    Small Teams - 1-25 developers
    $0
    per developer in the perimeter
    Standard 26-100 developers
    $18
    per developer in the perimeter
    Standard - 26 to 100 developers
    $18
    developer per month
    Enterprise - above 100 developers
    adhoc
    developer
    Offerings
    Pricing Offerings
    FinGitGuardian
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details90-Day Money-Back Guarantee Fin includes a 90-day money-back guarantee. Customers must use Fin in at least 250 conversations during the first 90 days of their subscription following the trial period. Customers who are not satisfied may request a refund within 90 days of starting their subscription. Eligibility: Available to high-volume customers handling more than 250,000 conversations per month in North America and Europe.—
    More Pricing Information
    Best Alternatives
    FinGitGuardian
    Small Businesses
    No answers on this topic
    GitLab
    Score8.9 out of 10
    Medium-sized Companies
    No answers on this topic
    GitLab
    Score8.9 out of 10
    Enterprises
    Sprinklr Service
    Score7.9 out of 10
    GitLab
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FinGitGuardian
    Likelihood to Recommend
    8.9
    (490 ratings)
    9.0
    (23 ratings)
    Likelihood to Renew
    10.0
    (21 ratings)
    -
    (0 ratings)
    Usability
    8.3
    (398 ratings)
    -
    (0 ratings)
    Availability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Performance
    9.1
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    6.4
    (11 ratings)
    -
    (0 ratings)
    Online Training
    7.4
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    6.6
    (5 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    FinGitGuardian
    Likelihood to Recommend
    Fin
    I can't think of anything off the top of my head regarding less appropriate. However, this product is very customizable. I think with some improvement in reporting it could be better, however, I would recommend due to these types of things. I love the knowledge base and creating those help centers. I would say that it is fairly easy to set up, but once you set it up, not really knowing all the things, it's hard to go back and change, so it would be nice to have an overall idea of guidance prior to the original setup that can just be improved over time.
    Incentivized
    Read full review
    GitGuardian
    I do think it'll absolutely fit everyone who codes integrates with another platform or services. We all forget that one credentials one in a while, and especially those who managed public repository, it is important to keep an eye on accidentally committed credentials. While I think you don't really needs it for personal project, it's a nice to have, you don't want to waie up to 50k USD of sudden surcharge on resources you don't use.
    Incentivized
    Read full review
    Pros
    Fin
    • The AI agent can answer our users' questions accurately based on the information available in our Help Center.
    • Ability to set up workflows and procedures helps our team automate repetitive tasks.
    • The inbox layout is clean and easy to navigate, and we can set views to suit our preferences.
    Incentivized
    Read full review
    GitGuardian
    • GitGuardian monitors every public or private GitHub commit ( that have GitGuardian installed) and event in real-time for secrets and sensitive data. In a leak scenario it immediately notifies us.
    • It uses sophisticated pattern matching techniques to detect credentials that cannot be strictly defined with a distinctive pattern (like unprefixed credentials)
    • It covers several API providers, database connection strings, private keys, certificates, usernames and passwords etc
    • GitGuardian have high True Positive Rate of around 91% and reduces alert fatigue with smart occurrences regrouping
    Read full review
    Cons
    Fin
    • I wish I could pull reports on the conversations that have been closed.
    • I wish I could tag fin categories in addition to our live help desk conversations so I can get a good read on the types of questions users are asking.
    Incentivized
    Read full review
    GitGuardian
    • Improved user interface: It would be beneficial to have a more intuitive and user-friendly interface for Internal Monitoring on GitGuardian. This would make it easier for users to quickly access the data they need and understand the results of their scans.
    • Automated alerts: It would be helpful to have automated alerts when certain conditions are met, such as when a scan reveals sensitive data or when a new repository is created. This would help users stay informed and take action in a timely manner.
    • More detailed reports: Currently, Internal Monitoring reports are limited in terms of the depth of information they provide. It would be useful to have more detailed reports that include additional metrics, such as the number of repositories scanned and the types of sensitive data found.
    • Faster scan times: Scan times can be slow at times, making it difficult to stay on top of changes in repositories quickly. It would be beneficial to have faster scan times so that users can take action quickly when needed.
    Read full review
    Likelihood to Renew
    Fin
    We have been and will be continuing our journey with Intercom and nothing too concerning has happened that I have experienced or heard of that has us on the edge yet. If it ever happens it will be something along the lines of "Outgrowing" the use of need of the platform.
    Incentivized
    Read full review
    GitGuardian
    No answers on this topic
    Usability
    Fin
    Intuitive is a very accurate descriptor. Features do not seem to be hidden by poor UI. Things are usually where you would expect them to be, and the UI has been designed to make it pleasant to work within the platform. The platform also scales really well. Both small and large organizations can achieve a great return on investment by using it.
    Read full review
    GitGuardian
    No answers on this topic
    Reliability and Availability
    Fin
    always there
    Incentivized
    Read full review
    GitGuardian
    No answers on this topic
    Performance
    Fin
    Fin is super quick and top notch.
    Incentivized
    Read full review
    GitGuardian
    No answers on this topic
    Support Rating
    Fin
    I can get help by asking Fin questions about itself. It answers accurately, citing its own Help Center resources with visuals. It can reason and dialogue well. But when it comes to getting human support for Fin, it is not as quick. It can sometimes take a few days. They are polite and well-meaning. Some things aren't their fault (product limitations), but there was one occasion where something took a long time to resolve with lots of back and forth but it was I who found out the error in the end that they missed, so they didn't really help resolve it.
    Incentivized
    Read full review
    GitGuardian
    No answers on this topic
    Online Training
    Fin
    It was great. We were able to walk through step by step and get our questions answered along the way.
    Incentivized
    Read full review
    GitGuardian
    No answers on this topic
    Implementation Rating
    Fin
    The implementation was surprisingly easy but we are having to adapt from our old process to work well with Intercom.
    Incentivized
    Read full review
    GitGuardian
    No answers on this topic
    Alternatives Considered
    Fin
    Fin far surpasses these other options in platform features and capabilities. Fin allows for side-by-side use by both the Marketing and Support teams, while none of the other similar products did that well. Most platforms are designed for one or the other, not both.
    Read full review
    GitGuardian
    I've evaluated quite a few other tools, like git-secrets, Git-leaks, scan, and maybe a few more. They're all great but quite surprisingly none of them detected Github OAuth Secrets for us. A lot of the FOSS tools out there focus on much simpler, generic secrets, which is good in itself but with GitGuardian, it was dead simple from day one. I just connected our Github Account and set up the gg-shield cli and that was all.
    Incentivized
    Read full review
    Scalability
    Fin
    The product is very scalable and has helped us scale our user base and onboard 10x the users in just one month. We couldn't have done it without Fin
    Incentivized
    Read full review
    GitGuardian
    No answers on this topic
    Return on Investment
    Fin
    • New role opportunities — Using the “Fin-first” approach has reduced the workload for our Tier 1 team, giving them more time to focus on their own career growth. It’s also opened the door to a dedicated, AI-focused role, where a team member regularly reviews Fin’s answers and makes updates to help it perform even better.
    • Enabling Fin has also reduced our response time and allowed us to meet SLA's.
    Incentivized
    Read full review
    GitGuardian
    • GitGuardian Internal Monitoring has had a positive impact on our overall business objectives. By providing visibility into our code repositories and alerting us to potential security risks, we have been able to identify and mitigate security issues before they become a problem. This has allowed us to focus more on developing our product and less on responding to security incidents. We have also seen an increase in customer confidence in our product as a result of using GitGuardian Internal Monitoring, which has led to increased customer loyalty and retention. Overall, the ROI of using GitGuardian Internal Monitoring has been very positive for our business.
    • We have seen an increase in the security of our codebase, as well as an improvement in the speed and accuracy of our code reviews. This has enabled us to quickly identify and address any potential security issues before they become a problem. Additionally, we have seen an increase in our ROI as a result of using GitGuardian Internal Monitoring, as it has allowed us to save time and money by preventing costly security breaches.
    • No more.
    Read full review
    ScreenShots

    Fin Screenshots

    Screenshot of Fin handling a complex query. Fin can securely retrieve data and take action in external systems like Shopify, Stripe, and Salesforce.Screenshot of Fin works across phone, email, chat, Slack, and more so every customer receives accurate, personalized responses, wherever they reach out.Screenshot of Procedures to train Fin to handle queries with multiple steps, business logic and third-party systems from start to finish. Natural language instructions can be combined with deterministic controls to create powerful Procedures that follow exact rules when needed.Screenshot of AI powered Insights and QA products, proactively showing you dominant and emergent trends and topics in your customer experience, as well as one-click recommendations to set live and immediately improve Fin's performance.Screenshot of Fin Operator. It spots problems, finds opportunities to improve, and acts on them, for example tuning Fin, keeping knowledge current, and scaling automation as business needs changes.Screenshot of the interface to customize Fin's tone of voice, teach it support knowledge and policies, and configure how it handles complex tasks in over 45 languages.

    GitGuardian Screenshots

    Screenshot of GitGuardian Internal Monitoring - Monitoring ScreenScreenshot of GitGuardian Internal Monitoring - Secrets detailsScreenshot of GitGuardian Internal Monitoring - Scanning screen