Flowroute vs. Manhattan Active Customer Engagement

Flowroute

3 Reviews and Ratings

Manhattan Active Customer Engagement

4 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Flowroute	Score6.2 out of 10	N/A	Flowroute, acquired by Intrado in 2019 and then by BCM One in 2022 is a SIP Trunking solution designed to make it easy to connect an existing PBX system or an analog/digital telephone adapter in a few simple steps. Customers can scale up or down with unlimited call capacity, while only paying for the minutes that are used. E911 is available as an add-on.	$0.01 Per Minute
Manhattan Active Customer Engagement	Score8 out of 10	N/A	A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.	N/A

Pricing

Flowroute

Manhattan Active Customer Engagement

Domestic Inbound: $0.005
Per Minute

No answers on this topic

Pricing Offerings
Flowroute	Manhattan Active Customer Engagement
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Best Alternatives
	Flowroute	Manhattan Active Customer Engagement
Small Businesses	No answers on this topic	Simplify360 Score7.8 out of 10
Medium-sized Companies	No answers on this topic	Customer.io Score9.1 out of 10
Enterprises	No answers on this topic	SAP Service Cloud Score8.5 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Flowroute	Manhattan Active Customer Engagement
Likelihood to Recommend	10.0 (1 ratings)	8.0 (1 ratings)

User Testimonials
	Flowroute	Manhattan Active Customer Engagement
Likelihood to Recommend	BCM One Works perfectly if you're using a DIY SIP VoIP system. Our phones were powered by Asterisk with Flowroute handling all of the actual SIP traffic. No issues whatsoever. Incentivized Noah Lehmann-Haupt Founder / Owner Read full review	Manhattan Associates The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function. Incentivized Verified User Read full review
Pros	BCM One No answers on this topic	Manhattan Associates Permanently Adaptive. Seamlessly Integrated. Greater Visibility. Incentivized Verified User Read full review
Cons	BCM One No answers on this topic	Manhattan Associates User Interface. Data Security. API's Incentivized Verified User Read full review
Alternatives Considered	BCM One No answers on this topic	Manhattan Associates Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers. Incentivized Verified User Read full review
Return on Investment	BCM One No answers on this topic	Manhattan Associates Implementation of the whole supply chain and fulfilment. Better Data Management. Effective use of configurations. Incentivized Verified User Read full review
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