From Gainsight since the August 2024 acquisition, Staircase is an artificial revenue intelligence software solution used to predict churn, identify hidden growth opportunities at scale, and eliminate any need for human feedback.
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Pricing
Staircase AI by Gainsight
Editions & Modules
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Pricing Offerings
Staircase AI by Gainsight
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup Fee
No setup fee
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Features
Staircase AI by Gainsight
Security
Comparison of Security features of Staircase AI by Gainsight
Feature
Staircase AI by Gainsight
6.0
1 Ratings
35% below category average
Role-based user permissions
6.01 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Staircase AI by Gainsight
Feature
Staircase AI by Gainsight
10.0
1 Ratings
14% above category average
API
10.01 Ratings
Integration with Salesforce.com
10.01 Ratings
Customer Data Extraction / Integration
Comparison of Customer Data Extraction / Integration features of Staircase AI by Gainsight
Feature
Staircase AI by Gainsight
8.0
1 Ratings
9% below category average
Help desk / support tickets
8.01 Ratings
Customer Success Management
Comparison of Customer Success Management features of Staircase AI by Gainsight
Feature
Staircase AI by Gainsight
9.0
1 Ratings
5% above category average
Customer profiles
10.01 Ratings
Automated workflow
7.01 Ratings
Customer health scoring
10.01 Ratings
Customer segmentation
9.01 Ratings
CSM Reporting & Analytics
Comparison of CSM Reporting & Analytics features of Staircase AI by Gainsight
It's a great resource to combine communication channels (Support, CRM, Call Recording, etc) all in one place for a holistic view of the customer. Your contact data can be a bit messy, but overall, shouldn't hamper your ability to get insights from the tool. Partners pose a challenge if you are communicating with them about a customer without a customer contact involved. The insights and the clarity with which they are surfaced really make for a quality overview for executives, and additional detail is definitely available for account teams if a deeper dive is needed
Overall, easy to navigate, configure, and customize. A better out of the box integration with Gainsight would be great - like the ability to create CTAs directly from Staircase or document actions on identified risks, etc. The Exec Dashboard gives a quick view of the state of the business and be easily filtered to tailor insights to leaders or account team members.
