Giva Change Management

Giva Change Management is well-suited for a very busy IT department with multiple changes from multiple teams. There is an excellent change calendar which assists us in quickly identifying conflicting changes. Implementation was straightforward and efficient. Initially, we configured and customized the platform largely on our own with some assistance from Giva. Today, administration is shared between our Service Desk team lead, NOC supervisor, and myself. None of us is a dedicated Giva administrator; it is simply part of our broader responsibilities, which says a lot about how lightweight the ongoing maintenance is with Giva.

Giva is easy to set up and effortless to update when areas for improvement are identified. New users can learn our processes quickly since the workflow is intuitive and easy to follow. Giva helps us navigate through our Change Management meetings and we can quickly identify potential problems with RFCs using the system.