Hearsay, now part of Yext vs. ICR Evolution
Hearsay, now part of Yext vs. ICR Evolution
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
Hearsay, now part of Yext | N/A | After the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools. | N/A | |
ICR Evolution | N/A | ICR evolution boasts 25-years of experience developing solutions for a worldwide client base, to improve how their end customers experience service within their organization. The company's main focus is to help clients provide their clients with more agile, simple, efficient and productive relationships when it comes to serving customers. ICR evolution's inbound and outbound solutions provide functionalities such as intelligent routing of contacts (ACD/ICR), self-service with speech… | N/A |
| Hearsay, now part of Yext | ICR Evolution | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
| Additional Details | — | Pay as you go based on agents concurrently connected. Pay monthly. | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Hearsay, now part of Yext | ICR Evolution |
|---|
| Hearsay, now part of Yext | ICR Evolution | |
|---|---|---|
| Small Businesses | Simplify360 Score 7.8 out of 10 | CloudTalk Score 7.5 out of 10 |
| Medium-sized Companies | Dialpad Support Score 9.1 out of 10 | CloudTalk Score 7.5 out of 10 |
| Enterprises | Verint Community Score 10.0 out of 10 | Google Cloud Contact Center AI Score 5.2 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| Hearsay, now part of Yext | ICR Evolution | |
|---|---|---|
| Likelihood to Recommend | 9.0 (1 ratings) | - (0 ratings) |
| Usability | 9.0 (1 ratings) | - (0 ratings) |
| Support Rating | 9.0 (1 ratings) | - (0 ratings) |
| Hearsay, now part of Yext | ICR Evolution | |
|---|---|---|
| Likelihood to Recommend | ![]() Yext
| ICR Evolution No answers on this topic |
| Pros | ![]() Yext
| ICR Evolution No answers on this topic |
| Cons | ![]() Yext
| ICR Evolution No answers on this topic |
| Usability | ![]() Yext
| ICR Evolution No answers on this topic |
| Support Rating | ![]() Yext
| ICR Evolution No answers on this topic |
| Alternatives Considered | ![]() Yext
| ICR Evolution No answers on this topic |
| Return on Investment | ![]() Yext
| ICR Evolution No answers on this topic |
| ScreenShots |
