Hearsay, now part of Yext vs. Netomi
Hearsay, now part of Yext vs. Netomi
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
Hearsay, now part of Yext | N/A | After the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools. | N/A | |
Netomi | N/A | Netomi is an AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a strong customer experience. Netomi works with global retail, travel & hospitality, telecommunications, finance and insurance companies including WestJet, Nestle and Singtel. The vendor states the Netomi platform autonomously responds to over 50% of a company’s customer service tickets across email, social… | N/A |
| Hearsay, now part of Yext | Netomi | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| Hearsay, now part of Yext | Netomi |
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| Hearsay, now part of Yext | Netomi | |
|---|---|---|
| Small Businesses | Simplify360 Score 7.8 out of 10 | Simplify360 Score 7.8 out of 10 |
| Medium-sized Companies | Dialpad Support Score 9.1 out of 10 | Dialpad Support Score 9.1 out of 10 |
| Enterprises | Verint Community Score 9.8 out of 10 | Verint Community Score 9.8 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| Hearsay, now part of Yext | Netomi | |
|---|---|---|
| Likelihood to Recommend | 9.0 (1 ratings) | - (0 ratings) |
| Usability | 9.0 (1 ratings) | - (0 ratings) |
| Support Rating | 9.0 (1 ratings) | - (0 ratings) |
| Hearsay, now part of Yext | Netomi | |
|---|---|---|
| Likelihood to Recommend | ![]() Yext
| ![]() Netomi No answers on this topic |
| Pros | ![]() Yext
| ![]() Netomi No answers on this topic |
| Cons | ![]() Yext
| ![]() Netomi No answers on this topic |
| Usability | ![]() Yext
| ![]() Netomi No answers on this topic |
| Support Rating | ![]() Yext
| ![]() Netomi No answers on this topic |
| Alternatives Considered | ![]() Yext
| ![]() Netomi No answers on this topic |
| Return on Investment | ![]() Yext
| ![]() Netomi No answers on this topic |
| ScreenShots |

