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Hearsay, now part of Yext vs. OpenText Process Automation

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Hearsay, now part of Yext

    Score8.9 out of 10
    N/AAfter the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools.N/A

    OpenText Process Automation

    Score6 out of 10
    N/AOpenText Process Automation is an enterprise-scale Business Process Management (BPM) and Digital Process Automation (DPA) platform designed to orchestrate complex, data-heavy workflows. The solution specializes in Content-Centric Automation, natively integrating with enterprise content management systems to automate processes that require deep document understanding and regulatory compliance.N/A
    Pricing
    Hearsay, now part of YextOpenText Process Automation
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Hearsay, now part of YextOpenText Process Automation
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Hearsay, now part of YextOpenText Process Automation
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Hearsay, now part of Yext and OpenText Process Automation
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    OpenText Process Automation
    8.0
    1 Ratings
    4% above category average
    Dashboards00 Ratings8.01 Ratings
    Custom reports00 Ratings8.01 Ratings
    Process Engine
    Comparison of Process Engine features of Hearsay, now part of Yext and OpenText Process Automation
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    OpenText Process Automation
    8.8
    1 Ratings
    5% above category average
    Process designer00 Ratings9.01 Ratings
    Process simulation00 Ratings9.01 Ratings
    Business rules engine00 Ratings9.01 Ratings
    SOA support00 Ratings9.01 Ratings
    Process player00 Ratings9.01 Ratings
    Support for modeling languages00 Ratings9.01 Ratings
    Form builder00 Ratings8.01 Ratings
    Model execution00 Ratings8.01 Ratings
    Collaboration
    Comparison of Collaboration features of Hearsay, now part of Yext and OpenText Process Automation
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    OpenText Process Automation
    8.0
    1 Ratings
    4% below category average
    Social collaboration tools00 Ratings8.01 Ratings
    Content Management Capabilties
    Comparison of Content Management Capabilties features of Hearsay, now part of Yext and OpenText Process Automation
    Feature
    Hearsay, now part of Yext
    -
    Ratings
    OpenText Process Automation
    8.0
    1 Ratings
    1% below category average
    Content management00 Ratings8.01 Ratings
    Best Alternatives
    Hearsay, now part of YextOpenText Process Automation
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    Simplify360
    Score7.8 out of 10
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    Score8.2 out of 10
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    Customer.io
    Score9.1 out of 10
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    Score8 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    IBM Business Automation Workflow
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Hearsay, now part of YextOpenText Process Automation
    Likelihood to Recommend
    9.0
    (1 ratings)
    9.0
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Hearsay, now part of YextOpenText Process Automation
    Likelihood to Recommend
    Yext
    Apart from a few limitations, Hearsay Social is an excellent tool for managing your social media posts in one place. Its user-friendly interface allows you to analyze, track, schedule, and automate social media posts. This is a must in today's age. It saves a lot of stress and handwork and makes you efficient as it gives you tools to analyze the results of your posts in terms of reach, viewership, etc. Thereby helping you to formulate your social media strategy.
    Incentivized
    Read full review
    OpenText
    Especially for telecom sector, AppWorks handling huge data and transform it easily and very quickly to send it to target systems with in seconds. At a time communicate more than one systems.
    Incentivized
    Read full review
    Pros
    Yext
    • Single dashboard of all your social media channels
    • Automation of posts
    • Scheduled posting as per design
    • Great for analytics & customer Interactions
    Incentivized
    Read full review
    OpenText
    • Entity model
    • BPM
    • User interface GUI
    • Integrations
    Incentivized
    Read full review
    Cons
    Yext
    • Lacks ability for significant flexibility and customization
    • Mobile app sometimes does not save the posts that are edited
    • It does allow you to tag or hashtag any post.
    Incentivized
    Read full review
    OpenText
    • Few Controls which needs improve from user interface
    • Custom controls
    • Data transformation
    Incentivized
    Read full review
    Usability
    Yext
    If you wish to reduce stress of managing multiple social media handles from a single place, you can use Hearsay Social. Hearsay Social helps you analyze, automate, schedule posts and even give ideas for posts. Rather than multitasking, one would obliviously choose a single place to track your posts. It also fares greatly as compared to its competitors. It has a great interface. Very easy and simple to use.
    Incentivized
    Read full review
    OpenText
    No answers on this topic
    Support Rating
    Yext
    1. Simple to Use. 2. User Friendly Interface 3. Great Features 4. Very Few Limitations. 5. Automates my Tasks
    Incentivized
    Read full review
    OpenText
    No answers on this topic
    Alternatives Considered
    Yext
    Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it very simple and easy to use. Also, it has all the features that you might require in Social Media Management tool.
    Incentivized
    Read full review
    OpenText
    AppWorks platform is very user friendly which will help us to develop the components quickly and deploy it easily. Flows can be developed quickly compared to others platform where business users can view the flow easily.
    Incentivized
    Read full review
    Return on Investment
    Yext
    • It has helped us save time in maintaining our social media handles
    • It gave us a lot of intelligent insights on our posts, thereby helping improve our marketing strategy to perform better every time
    • It helped us design our posts better based on inputs & design ideas based on our past posts
    Incentivized
    Read full review
    OpenText
    • Integration management
    • Rapid development
    • SOA
    Incentivized
    Read full review
    ScreenShots