Hearsay, now part of Yext vs. Richpanel

Hearsay, now part of Yext

Richpanel

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Hearsay, now part of Yext	Score 8.9 out of 10	N/A	After the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools.	N/A
Richpanel	Score 0.0 out of 10	N/A	Richpanel is a help desk software that helps users create a seamless support experience for both the customer & support teams. Richpanel features a self-service portal for end customers to help them resolve the most common issues immediately in real time, 24x7. Its inbox integrates all channels through integrations, so support teams can manage everything from one screen.	$29 per month per user

Pricing

Hearsay, now part of Yext

Richpanel

Editions & Modules

No answers on this topic

Help Desk - Starter: $29
per month per user
Help Desk - Regular: $49
per month per user
Help Desk - Pro: $99
per month per user
Self-Service Portal - Starter: $100
per month Up to 1,000 orders per month
Self-Service Portal - Regular: $300
per month Up to 3,500 orders per month
Self-Service Portal - Pro: $600
per month Up to 10,000 orders per month
Help Desk - Enterprise: Custom Pricing
Self-Service Portal - Enterprise: Custom Pricing

Offerings

Pricing Offerings
Hearsay, now part of Yext	Richpanel
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Hearsay, now part of Yext	Richpanel

Best Alternatives
	Hearsay, now part of Yext	Richpanel
Small Businesses	Simplify360 Score 7.8 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Dialpad Support Score 9.1 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	Verint Community Score 9.9 out of 10	SysAid Score 8.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Hearsay, now part of Yext	Richpanel
Likelihood to Recommend	9.0 (1 ratings)	- (0 ratings)
Usability	9.0 (1 ratings)	- (0 ratings)
Support Rating	9.0 (1 ratings)	- (0 ratings)

User Testimonials
	Hearsay, now part of Yext	Richpanel
Likelihood to Recommend	Yext Apart from a few limitations, Hearsay Social is an excellent tool for managing your social media posts in one place. Its user-friendly interface allows you to analyze, track, schedule, and automate social media posts. This is a must in today's age. It saves a lot of stress and handwork and makes you efficient as it gives you tools to analyze the results of your posts in terms of reach, viewership, etc. Thereby helping you to formulate your social media strategy. Incentivized Verified User Anonymous Read full review	Richpanel No answers on this topic
Pros	Yext Single dashboard of all your social media channels Automation of posts Scheduled posting as per design Great for analytics & customer Interactions Incentivized Verified User Anonymous Read full review	Richpanel No answers on this topic
Cons	Yext Lacks ability for significant flexibility and customization Mobile app sometimes does not save the posts that are edited It does allow you to tag or hashtag any post. Incentivized Verified User Anonymous Read full review	Richpanel No answers on this topic
Usability	Yext If you wish to reduce stress of managing multiple social media handles from a single place, you can use Hearsay Social. Hearsay Social helps you analyze, automate, schedule posts and even give ideas for posts. Rather than multitasking, one would obliviously choose a single place to track your posts. It also fares greatly as compared to its competitors. It has a great interface. Very easy and simple to use. Incentivized Verified User Anonymous Read full review	Richpanel No answers on this topic
Support Rating	Yext 1. Simple to Use. 2. User Friendly Interface 3. Great Features 4. Very Few Limitations. 5. Automates my Tasks Incentivized Verified User Anonymous Read full review	Richpanel No answers on this topic
Alternatives Considered	Yext Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it very simple and easy to use. Also, it has all the features that you might require in Social Media Management tool. Incentivized Verified User Anonymous Read full review	Richpanel No answers on this topic
Return on Investment	Yext It has helped us save time in maintaining our social media handles It gave us a lot of intelligent insights on our posts, thereby helping improve our marketing strategy to perform better every time It helped us design our posts better based on inputs & design ideas based on our past posts Incentivized Verified User Anonymous Read full review	Richpanel No answers on this topic
ScreenShots