Hearsay, now part of Yext vs. SDL SM2 (discontinued)
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
Hearsay, now part of Yext | Score8.9 out of 10 | N/A | After the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools. | N/A |
SDL SM2 (discontinued) | Score5.1 out of 10 | N/A | SDL SM2 was a listening platform that competed directly with Radian6 and Sysomos, for both enterprises and PR/marketing agencies. SDL was acquired by RWS, and the platform was discontinued. It was based on technology acquired with SM2, following its acquisition of Alterian in 2011. Alterian, in turn, had acquired the product from Techrigy in 2009. After SDL acquired Alterian, they divested Social Data Intelligence and SM2 in 2017. | $400 per month |
| Hearsay, now part of Yext | SDL SM2 (discontinued) | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| Hearsay, now part of Yext | SDL SM2 (discontinued) | |
|---|---|---|
| Small Businesses | Simplify360 Score7.8 out of 10 | Mention Score8 out of 10 |
| Medium-sized Companies | Customer.io Score9.1 out of 10 | Mention Score8 out of 10 |
| Enterprises | SAP Service Cloud Score8.5 out of 10 | Social Suite by Reputation.com Score9.4 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| Hearsay, now part of Yext | SDL SM2 (discontinued) | |
|---|---|---|
| Likelihood to Recommend | 9.0 | - |
| Usability | 9.0 | - |
| Support Rating | 9.0 | - |
| Hearsay, now part of Yext | SDL SM2 (discontinued) | |
|---|---|---|
| Likelihood to Recommend |
| No answers on this topic |
| Pros |
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| Cons |
| No answers on this topic |
| Usability |
| No answers on this topic |
| Support Rating |
| No answers on this topic |
| Alternatives Considered |
| No answers on this topic |
| Return on Investment |
| No answers on this topic |
| ScreenShots |