Hearsay, now part of Yext vs. Serviceware Processes
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
Hearsay, now part of Yext | Score8.9 out of 10 | N/A | After the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools. | N/A |
Serviceware Processes | Score9 out of 10 | N/A | helpLine was an ITSM solution developed by the European IT service software company of the same name headquartered in Germany, acquired by Serviceware and now representing the central process platform for the Serviceware Enterprise Service Platform, rebranded Serviceware Processes. | N/A |
| Hearsay, now part of Yext | Serviceware Processes | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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| Hearsay, now part of Yext | Serviceware Processes | |||||||||||||||||||||||||
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| Hearsay, now part of Yext | Serviceware Processes | |
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| Small Businesses | Simplify360 Score7.8 out of 10 | Agiloft Service Desk (discontinued) Score9 out of 10 |
| Medium-sized Companies | Customer.io Score9.1 out of 10 | ManageEngine ServiceDesk Plus Score9.2 out of 10 |
| Enterprises | SAP Service Cloud Score8.5 out of 10 | Ivanti ITSM Score6.4 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| Hearsay, now part of Yext | Serviceware Processes | |
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| Likelihood to Recommend | 9.0 | 9.0 |
| Usability | 9.0 | - |
| Support Rating | 9.0 | 9.0 |
| Hearsay, now part of Yext | Serviceware Processes | |
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