Horizons vs. Mercans

Horizons is great when you need to utilize voice on the VM. Horizons is also great when you need to utilize peripherals like a physical machine. Overall, Horizons is a pretty good solution when it functions properly. The constant disconnections from the agent get extremely annoying. It seems like the best way to resolve the issue is to restart the VM in vCenter. This wouldn't be an issue for a small team, but if you're running 100+ VMs and this is happening every day to so many machines, it gets irritating that you can't be more productive elsewhere because you have to resolve the agent issue by restarting the VM before you can work on more important tasks or projects.

Incentivized

• Ability to utilize voice when remoting into the virtual machine.
• Ability to utilize physical peripherals of a machine.
• Easier options for end users to configure in order for them to utilize.

Incentivized

• Disconnection from Horizons Agent randomly which forces the VM to need to be restarted before Horizons can administer it again and end users can login.
• Speed when being utilized by end users compared to Microsoft RDP. Horizons is noticeably slower compared to Microsoft RDP.
• Failover functionality when VMs disconnect from agent.

Incentivized

• Saved quite a bit of money instead of spending it on physical machines.
• Kept productivity going for most associates during Covid.
• Agent issues with the VMs disconnecting have caused an issue with productivity from the IT side.

Incentivized