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illume (discontinued) vs. Manhattan Active Customer Engagement

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    illume (discontinued)

    Score10 out of 10
    N/AFrom group cards to group gifts, illume was an employee recognition solution used to celebrate, thank, and support a recipient. It was acquired by Kudoboard in late 2022, and is no longer available for sale.

    $99

    per year

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
    Pricing
    illume (discontinued)Manhattan Active Customer Engagement
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    illume (discontinued)Manhattan Active Customer Engagement
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsOne card can be sent for $5.99.—
    More Pricing Information
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    illume (discontinued)Manhattan Active Customer Engagement
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    Simplify360
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    Medium-sized Companies
    Quantum Workplace Engagement Surveys and Pulses
    Score10 out of 10
    Customer.io
    Score9.1 out of 10
    Enterprises
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    SAP Service Cloud
    Score8.5 out of 10
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    User Ratings
    illume (discontinued)Manhattan Active Customer Engagement
    Likelihood to Recommend
    10.0
    (1 ratings)
    8.0
    (1 ratings)
    User Testimonials
    illume (discontinued)Manhattan Active Customer Engagement
    Likelihood to Recommend
    Discontinued Products
    Illume seems best to use for holidays, special occasions, and events, like birthdays, anniversaries, retirements, corporate or leadership development retreats, etc. It's less appropriate for cases where you don't have at least a few people to contribute to a card—it's still possible to create and send a card with only one or two contributors, but the tool's designed for groups and teams and allows unlimited contribution
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    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    Pros
    Discontinued Products
    No answers on this topic
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
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    Cons
    Discontinued Products
    No answers on this topic
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    Alternatives Considered
    Discontinued Products
    No answers on this topic
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    Return on Investment
    Discontinued Products
    No answers on this topic
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    ScreenShots

    illume (discontinued) Screenshots

    Screenshot of Invite individuals to contribute to a group card. Contributors can add photos, GIFs, and video. Contributors also get suggestions of what to say depending on the card occasion.Screenshot of Bulk create cards and manage dates, invites, and contributions.Screenshot of Access a curated gifting marketplace to find the perfect gift. All gift offerings pass a vetting process ensuring that gifts are memorable and ethically sourced.