illume (discontinued) vs. Manhattan Active Customer Engagement
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
illume (discontinued) | Score10 out of 10 | N/A | From group cards to group gifts, illume was an employee recognition solution used to celebrate, thank, and support a recipient. It was acquired by Kudoboard in late 2022, and is no longer available for sale. | $99 per year |
Manhattan Active Customer Engagement | Score8 out of 10 | N/A | A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard. | N/A |
| illume (discontinued) | Manhattan Active Customer Engagement | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | One card can be sent for $5.99. | — | ||||||||||||||
| More Pricing Information | ||||||||||||||||
| illume (discontinued) | Manhattan Active Customer Engagement | |
|---|---|---|
| Small Businesses | No answers on this topic | Simplify360 Score7.8 out of 10 |
| Medium-sized Companies | Quantum Workplace Engagement Surveys and Pulses Score10 out of 10 | Customer.io Score9.1 out of 10 |
| Enterprises | No answers on this topic | SAP Service Cloud Score8.5 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| illume (discontinued) | Manhattan Active Customer Engagement | |
|---|---|---|
| Likelihood to Recommend | 10.0 | 8.0 |
| illume (discontinued) | Manhattan Active Customer Engagement | |
|---|---|---|
| Likelihood to Recommend |
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| Pros | No answers on this topic |
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| Cons | No answers on this topic |
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| Alternatives Considered | No answers on this topic |
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| Return on Investment | No answers on this topic |
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| ScreenShots | illume (discontinued) Screenshots |


