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IMS Platform vs. Manhattan Active Customer Engagement

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IMS Platform

    Score9 out of 10
    N/AInvestor Management Services (IMS) headquartered in Charlotte offers the IMS Platform, an investor relations management platform that provides a more transparent reporting and documenting process for investors, with distribution workflow and waterfall calculator as well as waterfall audit.N/A

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
    Pricing
    IMS PlatformManhattan Active Customer Engagement
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    IMS PlatformManhattan Active Customer Engagement
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    IMS PlatformManhattan Active Customer Engagement
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    Score8.5 out of 10
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    User Ratings
    IMS PlatformManhattan Active Customer Engagement
    Likelihood to Recommend
    9.0
    (1 ratings)
    8.0
    (1 ratings)
    User Testimonials
    IMS PlatformManhattan Active Customer Engagement
    Likelihood to Recommend
    Investor Management Services (IMS)
    In our specific use case we used IMS to manage the investor acquisition process and manage reporting going forward. Basically, it's a powerful, real-estate focused CRM that understands our pain points and issues. Additionally, it was cost efficient for our organization since we weren't using any of the waterfall technology, nor did we have extensive complicated ownership structures that we needed to import. We were essentially starting from the beginning, with very few implementation needs. In this situation, the software worked perfectly. We have been very happy with the service and technology. That said, if you have an extensive investor relations apparatus and need something that requires a tremendous amount of implementation (i.e. an entire, existing, investor management system) it may be a more difficult process
    Incentivized
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    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    Pros
    Investor Management Services (IMS)
    • Investor Management
    • K-1 Distribution
    • New Investment Pages
    • Clear Dashboards
    • Customer Support
    Incentivized
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    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
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    Cons
    Investor Management Services (IMS)
    • Confusing UI (Hard to Use)
    • Implementation Issues
    • Missing Functionality
    Incentivized
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    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
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    Alternatives Considered
    Investor Management Services (IMS)
    We evaluated IMS against Juniper Square and the Crowdstreet white label platform. IMS came to the top for us because of our specific use case (i.e. less implementation needs, primarily investor acquisition and investor management). Also, at the time, IMS was way more cost effective for the functionality that was offered compared to its immediate competitors
    Incentivized
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    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
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    Return on Investment
    Investor Management Services (IMS)
    • Increased investor acquisition
    • Increase investor engagement
    • Saved significant time in managing investor
    • Massive time savings in K-1 distribution
    • High quality investor reporting system
    Incentivized
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    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
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