Infor Human Resources vs. Verint Case Management Professional [Citizen Engagement]

It is a software that I faithfully recommend to HR managers, as it generates productivity for employees, the data recording is accurate, from the entry to the exit of the workers, the payroll management is excellent, it is a software-based on the cloud, generates productivity and the information recorded by the system is true, employees are motivated to be better because this system records their data.

Incentivized

So it's definitely well suited for government. That was the framework for it, but again, it can be utilized by anybody. It's a case management system that has a very powerful form tool that can be very flexible and incorporated to anything as we've used it in that form.

Incentivized

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• The only flaw we've found in Infor HCM is how slow the tech support is, they're not really fast when we need help.

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Amazing product with unlimited uses

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Support has been strong. Quick answers most times and when the answer isn't quick communication has been great.

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So again, it's been our only CRM for 10, 11 years. So I really haven't had much flexibility outside just more of what you hear, but what I have seen, they don't have the flexibility in their form software for building their service requests because that's really what the forms are used for, is to collect the data from the citizen and then creates a case.

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• Infor HCM is accessible software, it generates productivity, boosts individual effort, records data automatically and with accurate information, it really is a necessary software to evaluate the performance of employees and generate productivity among them.

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• We have been able to use the platform to handle non contact centre workflows.

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