TrustRadius

InMoment XI Platform vs. Interana

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
InMoment XI Platform
Score 8.2 out of 10
N/A
InMoment's Voice of the Customer product helps companies gather customer feedback and channel it to the right individuals in the organization. InMoment was created when Empathica and Mindshare combined into one company. Their CX platform also includes functionality from Wootric, acquired by InMoment in 2021.N/A
Interana
Score 7.6 out of 10
N/A
Interana headquartered in Redwood City provides their product customer journey analytics software.N/A
Pricing
InMoment XI PlatformInterana
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
InMoment XI PlatformInterana
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
InMoment XI PlatformInterana
Best Alternatives
InMoment XI PlatformInterana
Small Businesses
Sogolytics
Sogolytics
Score 9.0 out of 10
Fullstory
Fullstory
Score 9.3 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Whatfix
Whatfix
Score 9.9 out of 10
Enterprises
Verint Voice of the Customer
Verint Voice of the Customer
Score 9.4 out of 10
Whatfix
Whatfix
Score 9.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
InMoment XI PlatformInterana
Likelihood to Recommend
8.0
(2 ratings)
7.0
(1 ratings)
User Testimonials
InMoment XI PlatformInterana
Likelihood to Recommend
InMoment
InMoment VOC is well suited for any hospitality-based company that is guest-centric. It's like receiving a report card every day with info about what we are doing well and where we need to improve. I like how we were able to customize so many things like how often our managers receive emails and how organized guest recovery is now. I don't care for the reply templates. I don't like the idea of a guest feeling the reply is robotic in any way. Especially, if the guest reaches out more than once and the team uses the template provided in the system again. I think it takes away from the sincerity of the managers' response.
Verified User
Anonymous
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Interana
Interana is best suited for companies with large customer bases and many data points. Behavioural modeling is key and if you need any type of insight this tool is great for that.
Verified User
Anonymous
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Pros
InMoment
  • Data Concilations
  • Tracking realtime surveys
  • Gain consumer insights
Verified User
Anonymous
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Interana
  • Speed
  • Large datasets
  • Relatively easy to use
Verified User
Anonymous
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Cons
InMoment
  • I wish we could edit some of the information on our end. Sometimes it takes a little while to get access issues resolved from the support team going back and forth in emails.
Verified User
Anonymous
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Interana
  • More citizen development tools
  • More vendor provided training through self-serve portals
Verified User
Anonymous
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Alternatives Considered
InMoment
No answers on this topic
Interana
Interana's ability to scale is huge for our environment and does it very well. Most other tools can't keep up with the large amounts of datasets that are generated daily.
Verified User
Anonymous
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Return on Investment
InMoment
  • Helped us improve product quality by 3%
  • Improve speed of service by 13%
  • Gain more customer insights with less manpower.
Verified User
Anonymous
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Interana
  • provided us with contextual analysis
  • ability to map our customer journey
Verified User
Anonymous
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ScreenShots