InMoment XI Platform vs. SmartKarrot

InMoment XI Platform

8 Reviews and Ratings

SmartKarrot

1 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
InMoment XI Platform	Score8.2 out of 10	N/A	InMoment's Voice of the Customer product helps companies gather customer feedback and channel it to the right individuals in the organization. InMoment was created when Empathica and Mindshare combined into one company. Their CX platform also includes functionality from Wootric, acquired by InMoment in 2021.	N/A
SmartKarrot	Score8 out of 10	Mid-Size Companies (51-1,000 employees)	SmartKarrot helps Customer Success and Account Management teams to handle their Customer Growth (Expansion & Retention) and Scaling Growth operations more efficiently through Intelligence & Automation. 1. Built on a foundation of Augmented Intelligence, SmartKarrot proactively handles complex use cases around Expansion & Retention. Across multiple products, service lines and geographies. 2. Its focus on Automation & Playbooks helps customers…	N/A

Pricing

InMoment XI Platform

SmartKarrot

No answers on this topic

No answers on this topic

Pricing Offerings
InMoment XI Platform	SmartKarrot
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

—

—

Best Alternatives
	InMoment XI Platform	SmartKarrot
Small Businesses	MindTouch Score7 out of 10	ClientSuccess Score6 out of 10
Medium-sized Companies	Sogolytics Score9 out of 10	ChurnZero Score7.9 out of 10
Enterprises	Medallia Score8.9 out of 10	Gainsight CS Score8.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	InMoment XI Platform	SmartKarrot
Likelihood to Recommend	8.0 (2 ratings)	- (0 ratings)

User Testimonials
	InMoment XI Platform	SmartKarrot
Likelihood to Recommend	InMoment InMoment VOC is well suited for any hospitality-based company that is guest-centric. It's like receiving a report card every day with info about what we are doing well and where we need to improve. I like how we were able to customize so many things like how often our managers receive emails and how organized guest recovery is now. I don't care for the reply templates. I don't like the idea of a guest feeling the reply is robotic in any way. Especially, if the guest reaches out more than once and the team uses the template provided in the system again. I think it takes away from the sincerity of the managers' response. Incentivized Verified User Read full review	SmartKarrot No answers on this topic
Pros	InMoment Data Concilations Tracking realtime surveys Gain consumer insights Incentivized Verified User Read full review	SmartKarrot No answers on this topic
Cons	InMoment I wish we could edit some of the information on our end. Sometimes it takes a little while to get access issues resolved from the support team going back and forth in emails. Incentivized Verified User Read full review	SmartKarrot No answers on this topic
Return on Investment	InMoment Helped us improve product quality by 3% Improve speed of service by 13% Gain more customer insights with less manpower. Incentivized Verified User Read full review	SmartKarrot No answers on this topic
ScreenShots		SmartKarrot Screenshots