Intapp Conflicts vs. Verint Case Management Professional [Citizen Engagement]

Intapp is great for storing your conflicts database and files associated with matters. I find that its user interface is really friendly. I have yet to see an analyst that does not quickly learn how it functions. Going through files can be a little bit more onerous because the way they are listed and naming conventions can vary, but overall I find it a very helpful tool for running conflicts

Incentivized

So it's definitely well suited for government. That was the framework for it, but again, it can be utilized by anybody. It's a case management system that has a very powerful form tool that can be very flexible and incorporated to anything as we've used it in that form.

Incentivized

• Allows for easy review of conflicts within the database
• Has a very friendly user interface
• Easy ability to communicate with downstream teams and local offices
• Customizable searches with search parameters (default settings)

Incentivized

• Dark Mode option would make for a friendlier user experience
• Being able to paste outside information directly from copying (i.e., do not have to use a notepad to avoid formatting issues)
• An easily accessible user guide (one click access)

Incentivized

Amazing product with unlimited uses

Incentivized

Support has been strong. Quick answers most times and when the answer isn't quick communication has been great.

Incentivized

I have only ever used Intapp in the law firm setting. My only other experience is using legal and research search engines, which do not fit within the realm of Intapp per se.

Incentivized

So again, it's been our only CRM for 10, 11 years. So I really haven't had much flexibility outside just more of what you hear, but what I have seen, they don't have the flexibility in their form software for building their service requests because that's really what the forms are used for, is to collect the data from the citizen and then creates a case.

Incentivized

• It helps reduce risk to our firm
• It has allowed us to have the forms we use be interconnected, so we avoid wasting time on submission of separate forms
• The report we have now also allows Partners to review conflicts on their own even without us providing a summary (helpful for afterhours for the Partners)

Incentivized

• We have been able to use the platform to handle non contact centre workflows.

Incentivized