klink.cloud vs. Manhattan Active Customer Engagement

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
klink.cloud
Score 0.0 out of 10
Mid-Size Companies (51-1,000 employees)
klink.cloud is an omnichannel customer engagement platform designed to streamline customer support operations for contact centers. By integrating digital CX technologies, klink.cloud enhances customer satisfaction through a unified interface that consolidates multiple communication channels. Key Features Omnichannel Contact Center: Manages customer interactions across voice, email, SMS, social media, and messaging apps like WhatsApp, Facebook Messenger, and…
$14.99
per month
Manhattan Active Customer Engagement
Score 8.0 out of 10
N/A
A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
Pricing
klink.cloudManhattan Active Customer Engagement
Editions & Modules
Omnichannel Inbox - Starter
$14.99
per month 2 agent seats
Telephony - Basic
$29.99
per month 3 agent seats
Omnichannel Inbox - Growth
$49.99
per month 5 agent seats
Telephony - Standard
$99.99
per month 5 agent seats
Omnichannel Inbox - Hyper Growth
$245
per month 5 agent seats
Enterprise
Custom Pricing
No answers on this topic
Offerings
Pricing Offerings
klink.cloudManhattan Active Customer Engagement
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsThe Free Plan offers essential features at no cost. The Starter Plan offers advanced functionalities, and the Growth Plan offers increased capabilities. For extensive messaging needs, the Unlimited Messaging Plan is available at $49.99/user/month. Custom-tailored solutions are offered with the Enterprise Plan, including specialized onboarding and support. Discount available for annual pricing.
More Pricing Information
User Ratings
klink.cloudManhattan Active Customer Engagement
Likelihood to Recommend
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
klink.cloudManhattan Active Customer Engagement
Likelihood to Recommend
K-LINK
No answers on this topic
Manhattan Associates
The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
Read full review
Pros
K-LINK
No answers on this topic
Manhattan Associates
  • Permanently Adaptive.
  • Seamlessly Integrated.
  • Greater Visibility.
Read full review
Cons
K-LINK
No answers on this topic
Manhattan Associates
  • User Interface.
  • Data Security.
  • API's
Read full review
Alternatives Considered
K-LINK
No answers on this topic
Manhattan Associates
Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
Read full review
Return on Investment
K-LINK
No answers on this topic
Manhattan Associates
  • Implementation of the whole supply chain and fulfilment.
  • Better Data Management.
  • Effective use of configurations.
Read full review
ScreenShots

klink.cloud Screenshots

Screenshot of Messaging InboxScreenshot of Ecommerce IntegrationScreenshot of TelephonyScreenshot of ReportScreenshot of Ticket ManagementScreenshot of Data Insights