TrustRadius: an HG Insights company

Limelight Software vs. Manhattan Active Customer Engagement

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Limelight Software

    Score9 out of 10
    Enterprise companies (1,001+ employees)
    Limelight is a cloud-based FP&A platform designed to increase collaboration, productivity and time spent making intelligent, data-driven business decisions. The software integrates with ERP systems to centralize and leverage data to provide real-time insights for budgeting, forecasting and reporting. Budget managers can use Limelight to plan and forecast by designing and managing their own budget sheets with its interface. They collaborate across departments in real-time and…N/A

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
    Pricing
    Limelight SoftwareManhattan Active Customer Engagement
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Limelight SoftwareManhattan Active Customer Engagement
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeRequiredNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    Limelight SoftwareManhattan Active Customer Engagement
    Small Businesses
    No answers on this topic
    Simplify360
    Score7.8 out of 10
    Medium-sized Companies
    No answers on this topic
    Customer.io
    Score9.1 out of 10
    Enterprises
    No answers on this topic
    SAP Service Cloud
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Limelight SoftwareManhattan Active Customer Engagement
    Likelihood to Recommend
    9.0
    (1 ratings)
    8.0
    (1 ratings)
    User Testimonials
    Limelight SoftwareManhattan Active Customer Engagement
    Likelihood to Recommend
    Limelight Software
    Limelight is well suited for reporting, especially if you're GL is integrated with it. I've been able to create many different types of reports for a wide user base. It's easy to copy reports and change them based on different scenarios. Limelight has been great as a replacement for Excel for forecasting and budgeting. We have many users updating their individual forecasts, which then get consolidated. Previously, we would have to manually consolidated many Excel workbooks. Now this is done automatically by Limelight. Limelight struggles with processing speed if you create more complex reports/templates. I've asked how to speed up reports and most of the response is to make them less complex or have less people using the templates, neither of which work well for us as a solution. The help desk response use to be much better in the past. They have struggled in this area recently.
    Incentivized
    Read full review
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    Pros
    Limelight Software
    • Agile reporting
    • Collaborative forecasting and budgeting
    • Up to date reporting with GL integration
    Incentivized
    Read full review
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Cons
    Limelight Software
    • Complex template speed
    • Customer service response - was good initially, but has become worse recently
    • Formatting options in charts
    Incentivized
    Read full review
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    Alternatives Considered
    Limelight Software
    Felt modern. Liked how it was similar to Excel. Liked the flexibility.
    Incentivized
    Read full review
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    Return on Investment
    Limelight Software
    • Limelight has helped us increase the speed of our forecasting, budgeting, and reporting
    • Limelight has helped us create models to look at many years in the future.
    Incentivized
    Read full review
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    ScreenShots

    Limelight Software Screenshots

    Screenshot of an example visualization, used to show an audience the story behind the data in an elegant and compelling way.Screenshot of the workspace that brings Excel and the Web together, automatically consolidating financial and operational data for immediate analysis.Screenshot of dashboards that provide a central location for users to access, interact and analyze up-to-date information through interactive reports so they can make data-driven decisions.Screenshot of Limelight's self-service reporting, which allows users to create their own reports, dashboards and ad-hoc queries, which in turn allows for decision making that is based on key figures and trends.Screenshot of Limelight Workforce Planning's direct integrations with Payroll and HR systems, giving users up-to-date headcount data and automatically calculating taxes, benefits & bonuses.