LiveVox CCaaS

LiveVox CCaaS

4 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
LiveVox CCaaS	Score8.6 out of 10	N/A	LiveVox is a contact center platform that boasts supporting more than 14 billion interactions a year, that integrates omnichannel communications, CRM, and WFO capabilities to deliver an agent and customer experience while reducing compliance risk. The technology enables engagement strategies on communication channels of choice to drive performance in contact centers. Its risk mitigation and security tools help clients maximize their potential in an ever-changing business environment. With…	N/A

Pricing

LiveVox CCaaS

No answers on this topic

Pricing Offerings
LiveVox CCaaS
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

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Features

LiveVox CCaaS

Comparison of Contact Center Software features of LiveVox CCaaS
Feature	LiveVox CCaaS 9.4 2 Ratings 10% above category average
Agent dashboard	8.62 Ratings
Validate callers	9.62 Ratings
Outbound response	9.22 Ratings
Call forwarding	10.01 Ratings
Click-to-call (CTC)	9.42 Ratings
Warm transfer	10.02 Ratings
Predictive dialing	9.22 Ratings
Interactive voice response	10.01 Ratings
REST APIs	9.01 Ratings
Call scripts	10.02 Ratings
Call tracking	10.02 Ratings
Multichannel integration	10.02 Ratings
CRM software integration	7.62 Ratings

Comparison of Workforce Optimization (WFO) features of LiveVox CCaaS
Feature	LiveVox CCaaS 9.6 2 Ratings 14% above category average
Inbound call routing	9.42 Ratings
Omnichannel inbound routing	10.01 Ratings
Recording	10.02 Ratings
Quality management	9.62 Ratings
Call analytics	9.62 Ratings
Historical reporting	9.22 Ratings
Live reporting	8.72 Ratings
Customer surveys	10.01 Ratings
Customer interaction analytics	10.02 Ratings

Best Alternatives
	LiveVox CCaaS
Small Businesses	Zendesk Talk Score8.5 out of 10
Medium-sized Companies	Genesys Multicloud CX (discontinued) Score8 out of 10
Enterprises	Bright Pattern Contact Center Score8.4 out of 10
All Alternatives	View all alternatives

User Ratings
	LiveVox CCaaS
Likelihood to Recommend	8.6 (2 ratings)
Usability	9.2 (2 ratings)

User Testimonials
	LiveVox CCaaS
Likelihood to Recommend	LiveVox LiveVox CCaaS is definetly the better option when comparing to other platforms that handle the same task. One of the main reasons that I love using the platform compared to products like Encore is that the audio isn't constantly buffering, unlike Encore if you have a failed internet connection the call does not stop or require you to reload the audio. Modesto Ruiz Quality Experience Management Read full review
Pros	LiveVox It provides all-in-one platform for calls, emails, SMS and chat interactions with customers. It has in built compliance controls for regulatory frameworks such as TCPA and CFPB. It has consent management tool as well. It gives agents access to notes from previous customer interactions. If a CX is calling about an unresolved issue, the agents are aware why CX is calling and can get into resolving the issue without again asking customer about the issue they are facing. Incentivized Verified User Read full review
Cons	LiveVox Some reporting features can be simplified (being able to determine if the member or agent releases the call). Enable video recording during the calls. Modesto Ruiz Quality Experience Management Read full review
Usability	LiveVox It does a very good job with agent tracking, workforce management, productivity tracking and availability tracking. Since it has inbuild compliance tools and controls, it eliminates any regulatory risks associated with calling, consent, etc. It has a decent in built reporting that helps plan the workforce. Incentivized Verified User Read full review
Alternatives Considered	LiveVox Incentivized Verified User Read full review
Return on Investment	LiveVox This has made our time evaluating calls more efficient. Being able to open multiple tabs and calls allow you to easily multitask when you have to review multiple calls at the same time. Modesto Ruiz Quality Experience Management Read full review
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