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Logitech Rally vs. Manhattan Active Customer Engagement

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Logitech Rally

    Score7.9 out of 10
    N/ALogitech offers the Rally HD video conferencing camera and speaker system.N/A

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
    Pricing
    Logitech RallyManhattan Active Customer Engagement
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Logitech RallyManhattan Active Customer Engagement
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    Logitech RallyManhattan Active Customer Engagement
    Small Businesses
    No answers on this topic
    Simplify360
    Score7.8 out of 10
    Medium-sized Companies
    Cisco Room Series
    Score8.6 out of 10
    Customer.io
    Score9.1 out of 10
    Enterprises
    Cisco Webex DX80 (discontinued)
    Score9.1 out of 10
    SAP Service Cloud
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Logitech RallyManhattan Active Customer Engagement
    Likelihood to Recommend
    8.1
    (2 ratings)
    8.0
    (1 ratings)
    User Testimonials
    Logitech RallyManhattan Active Customer Engagement
    Likelihood to Recommend
    Logitech
    This is the first time I have implemented a room video conferencing solution that didn't feel like torture. Right away from the unboxing of the equipment and the clear instructions I was satisfied. The full Teams Room kit had multiple options for cabling and detailed configuration options. It immediately connected to our Office 365 environment and we were live very quickly. We had one hiccup with the pass through on the Tap system but there was a firmware update available already that resolved it immediately.
    Incentivized
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    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    Pros
    Logitech
    • Easy to use
    • Screen sharing
    • Video pass through
    Incentivized
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    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
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    Cons
    Logitech
    • Better sized equipment for smaller rooms (portable?)
    • More flexibility to share the device (without Tap)
    • Better automatic zooming.
    Incentivized
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    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
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    Alternatives Considered
    Logitech
    The Rally units are a significant improvement on the Dolby units, providing a more capable interface with better screen sharing capabilities. The units are significantly cheaper than the Cisco units, however they do not offer the remote management capabilities of the Cisco units.
    Incentivized
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    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
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    Return on Investment
    Logitech
    • During COVID it has allowed us to link rooms together.
    • Allowed us to make orientation easier to deliver.
    • Allowed us to require less people delivering orientation by linking rooms together.
    Incentivized
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    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
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    ScreenShots