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LSEG Eikon vs. Manhattan Active Customer Engagement

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    LSEG Eikon

    Score9.6 out of 10
    N/ALSEG Eikon, formerly from Refinitiv, is an open-technology solution for financial markets professionals, providing access to data, insights, and news. Through an array of relevant apps that deliver content and analytics, Eikon helps users move from insight to action.N/A

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
    Pricing
    LSEG EikonManhattan Active Customer Engagement
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    LSEG EikonManhattan Active Customer Engagement
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    LSEG EikonManhattan Active Customer Engagement
    Small Businesses
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    Simplify360
    Score7.8 out of 10
    Medium-sized Companies
    S&P Capital IQ
    Score7.5 out of 10
    Customer.io
    Score9.1 out of 10
    Enterprises
    S&P Capital IQ
    Score7.5 out of 10
    SAP Service Cloud
    Score8.5 out of 10
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    User Ratings
    LSEG EikonManhattan Active Customer Engagement
    Likelihood to Recommend
    9.0
    (1 ratings)
    8.0
    (1 ratings)
    User Testimonials
    LSEG EikonManhattan Active Customer Engagement
    Likelihood to Recommend
    LSEG (London Stock Exchange Group)
    Very likely to recommend to a colleague if he deals with researching companies on a day-to-day basis since it captures real-time market data, financial information such as income statements and balance sheet items, as well as news items around strategic updates and analyst reports from top investment banks.
    Incentivized
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    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    Pros
    LSEG (London Stock Exchange Group)
    • ESG ratings - allowing us to benchmark practices and reporting.
    • Real time market data - allowing us to track target companies.
    • Financial information - allows us to gauge companies' historical and forecasted performance.
    Incentivized
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    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
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    Cons
    LSEG (London Stock Exchange Group)
    • Not very easy to navigate - needs user to spend time.
    • Should have an intelligent search option to enable targeted search.
    • Should have more granular coverage in terms of financials.
    Incentivized
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    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
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    Alternatives Considered
    LSEG (London Stock Exchange Group)
    Refinitiv Eikon is a wholesome product that scores over the above products in terms of the coverage universe, features, and credibility of data Refinitiv Eikon is a go-to source for financial and ESG data, whose credibility is well established in the industry and scores above other competitors in this aspect.
    Incentivized
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    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
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    Return on Investment
    LSEG (London Stock Exchange Group)
    • Negative - Tool is pricey so not everybody can afford.
    • Positive - Coverage of real time market data is unmatched.
    • Positive - ESG data coverage is very useful.
    Incentivized
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    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
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