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Manhattan Active Customer Engagement vs. NICE Actimize

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A

    NICE Actimize

    Score10 out of 10
    N/ANICE Actimize is a fraud detection solution, acquired and now supported by Nice Systems since 2007.N/A
    Pricing
    Manhattan Active Customer EngagementNICE Actimize
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Manhattan Active Customer EngagementNICE Actimize
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Manhattan Active Customer EngagementNICE Actimize
    Fraud Detection Software Features
    Comparison of Fraud Detection Software Features features of Manhattan Active Customer Engagement and NICE Actimize
    Feature
    Manhattan Active Customer Engagement
    -
    Ratings
    NICE Actimize
    10.0
    1 Ratings
    32% above category average
    Anomaly Detection00 Ratings10.01 Ratings
    Timely Monitoring00 Ratings10.01 Ratings
    Data Analysis and Pattern Recognition00 Ratings10.01 Ratings
    Rule-based Alerts00 Ratings10.01 Ratings
    Investigation Tools00 Ratings10.01 Ratings
    Compliance and Regulatory Support00 Ratings10.01 Ratings
    User Interface00 Ratings10.01 Ratings
    Best Alternatives
    Manhattan Active Customer EngagementNICE Actimize
    Small Businesses
    Simplify360
    Score7.8 out of 10
    No answers on this topic
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    No answers on this topic
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Manhattan Active Customer EngagementNICE Actimize
    Likelihood to Recommend
    8.0
    (1 ratings)
    10.0
    (4 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Manhattan Active Customer EngagementNICE Actimize
    Likelihood to Recommend
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    NICE Systems
    If you're looking for an End to End fraud solution you should definitely consider Actimize Integrated Fraud Management. Actimize providing great support during implementation process. And i believe both Operations And Analytics teams will find this system very friendly and useful
    Incentivized
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    Pros
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
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    NICE Systems
    • Very intuitive GUI
    • Extremely customizable
    • Ease of case management and maintainance
    Incentivized
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    Cons
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
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    NICE Systems
    • Being able to adjust the alert parameters by specific account would be helpful.
    Incentivized
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    Usability
    Manhattan Associates
    No answers on this topic
    NICE Systems
    Product is continuously optimized by the end user/customer and in line with banking applications as the go-to place. Also, KYC and AML work is key in this area which NICE Actimize offers. And DataIQ is a good offering with data intelligence helping to deal with the intelligence automation and AI trends.
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    Alternatives Considered
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
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    NICE Systems
    As a fraud prevention consultant i worked both with Actimize IFM And Fico Falcon.
    For Card Fraud (debit/credit) Falcon has an advantage, but on the end to end fraud Actimize is a better investment.
    Incentivized
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    Return on Investment
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
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    NICE Systems
    • It has more than 300+ clients globally
    • employs close to 400 experts
    Incentivized
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